Role: IT Support Team LeadSector: Online PlatformJob Type: Full TimeLocation: Fully Remote (Spain-based)Contract Type: Direct employment with our clientWhat You'll Be DoingWe are looking for an experienced IT Support Team Lead to join our client’s dynamic Platform and Infrastructure Team. In this fast-paced, innovative environment, you’ll play a pivotal role in ensuring the stability, reliability, and performance of mission-critical customer-facing systems operating 24/7.As a Lead IT Support Engineer, you will ensure the seamless operation of critical platforms while fostering a high-performing support team in a technically challenging and rapidly evolving environment.Your RoleProactive Monitoring & Incident Management: Oversee application performance by monitoring systems, responding to alerts, and resolving complex technical issues to maintain high service levels.Team Leadership & Mentorship: Lead by example on the technical front while managing and mentoring a Level 1 Support Team. Provide 360-degree feedback, support professional development, and ensure effective performance management.Understand and balance the nuances of hands-on technical leadership with team operations.Manage day-to-day processes, maintain accurate and up-to-date documentation, and effectively prioritize workload in alignment with business needs.Process Optimization: Identify and implement improvements to streamline workflows, reduce incident impact, and drive operational efficiency.Documentation & Knowledge Sharing: Own and evolve technical documentation to ensure continuity and empower team learning.Problem Prevention: Anticipate and mitigate risks in production environments to avoid service disruptions.Incident Reporting: Produce thorough post-incident reports detailing root cause, resolution, and preventative actions.Cross-Team Collaboration: Work closely with Development, DevOps, and SRE teams to coordinate release readiness and ensure system stability.Scheduling & On-Call Management: Organize and maintain shift patterns and on-call rotations to guarantee 24/7 support coverage.What We Look for in YouLeadership & ManagementExceptional communication: Clear and concise communication skills across written, verbal, and interpersonal interactions.Proven leadership: Experience leading support teams with a hands-on, collaborative approach to mentoring and problem-solving.Stakeholder engagement: Ability to work effectively with cross-functional teams and communicate technical matters to non-technical audiences.Technical ExpertiseApplication expertise: Hands-on experience managing high-availability systems, ideally in gaming or online platforms.Monitoring mastery: Strong knowledge of Grafana, Kibana, and the ELK stack for observability and performance management.Automation savvy: Proficiency in scripting languages (Bash, Python, Shell) to automate routine tasks and incident resolution.Database management: Solid command of OracleSQL for performance tuning and diagnostics.Containerization: Practical experience using Docker to support scalable deployments.CI/CD & Cloud platforms: Familiarity with Jenkins and cloud services (AWS, Azure, GCP) for infrastructure management and deployment.API diagnostics: Comfortable debugging API issues using HTTP tools and console-based techniques.What You Need To Do NextIf this role sounds interesting, and you think you have the required experience, please contact me directly.Email: cristian@weareconcentric.com | Follow meConcentric Recruitment is a boutique recruitment firm with clients across Europe.For the latest jobs and career opportunities follow our LinkedIn page.