Overview
Omega CRM is a Merkle & Dentsu company, a leader in the development of Customer Experience services, with +20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with a focus on Innovation. Omega CRM is looking for a PMO & Project Strategy Manager.
Responsibilities
* Project Management and PMO: Monitor and control the profitability and expectations of multi-client CRM consulting projects, from proposal to closure and delivery.
* Manage PMO (Project Management Office) tracking, analyzing deviations between budgeted and actual project costs, and ensuring corrective and preventive measures. A hands-on approach is required.
* Coordinate with the commercial team to manage client expectations.
* Planning and Budgeting: Collaborate with the technical leadership (CTO) to ensure focus on project efficiency.
* Manage and control project budgets, ensuring optimal allocation of resources and personnel.
* Operational Performance Analysis: Work with the Operations team to focus on project contribution margin, resource utilization, and process efficiency.
* Identify areas for operational improvement and propose solutions to optimize the profitability of the project portfolio.
* Support to Management and Project Leaders: Provide advice to management and project leaders for decision-making, acting as a strategic partner and leader.
* Collaborate with the Solutions leadership to provide feasibility analysis for new projects and partnership proposals, anticipating financial and implementation risks.
Experience
* Proven experience of at least 3–5 years in a role with similar responsibilities in the consulting or technology implementation services sector.
* Demonstrated experience in project management and client management.
* Valuable: Specific experience in implementing CRM solutions (Salesforce or Microsoft Dynamics 365) or ERP in commercial areas.
* Experience in a multi-client PMO environment, with the ability to manage and report on a portfolio of simultaneous projects.
Skills
* Advanced Excel / Google Sheets skills (pivot tables, financial models).
* Experience with management software, CRM, and Business Intelligence tools (Power BI or Tableau).
* Knowledge of project management methodologies (PMI, Agile, PRINCE2, etc.).
* Functional knowledge of databases and data governance.
* Analytical ability and strategic vision for decision-making.
* Strong communication and collaboration skills with multidisciplinary teams.
* Demonstrated proactivity, results orientation, and the ability to work under pressure in a project environment.
* Drive, change management, and initiative.
What do we offer
* Permanent contract.
* Flexible Schedule. We make it easy. Balance your professional and personal life.
* Certifications plan. Improve your skills and get the official certificate from our main partners.
* Home Office. You decide and we support you.
* Flexible retribution (public transport ticket, Ticket restaurant, …).
* Health insurance.
* OMEGA in action. Our commitment to a better society is not just an intention.
* Professional development: Evolve, grow and get where you want to go.
About us
Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI.
Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact.
With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain.
We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics.
Client satisfaction is at our core (rating: 4.9 / 5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).
At Omega CRM, we believe in growth through people – guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.
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