Job Responsibilities
* Provide advanced technical support and assistance to end-users, resolving hardware and software issues promptly and effectively.
* Install, configure, and maintain desktops, laptops, mobile devices, printers, and other computer peripherals.
* Install, configure, and troubleshoot software applications, operating systems, and updates. Ensure software compliance and licensing.
* Manage user accounts, permissions, and access control, including password resets and account provisioning/de-provisioning.
* Identify and resolve network connectivity and general IT-related issues for end-users. Escalate complex problems to higher-level IT teams when necessary.
Job Requirements
* Bachelor’s degree in computer science (equivalent), and two years of experience supporting internal desktop systems, application training and overall incident ownership and management. 3-5 years of experience required if no degree.
* Working knowledge of Microsoft Active Directory, Microsoft M365 technologies (Teams, meetings, OneDrive, Enterprise Apps, Intune), Windows OS, Apple iOS, administration and security, deployment and management, automation technologies
* Experience with extensive hardware, network and software troubleshooting.
* Hands on experience on LAN/ WAN Networks; working and managing a switched network.
* Experience on how to make LAN cables, working with Wi-Fi / Access point configurations
* In depth knowledge of MS Teams, and other video conferencing and projection solutions,
* Strong verbal and written communication skills, as you will interact with end-users of varying technical backgrounds.
* Excellent problem-solving and critical thinking abilities to diagnose and resolve technical issues efficiently.
* A strong commitment to providing excellent customer service and a patient, friendly demeanor.
Lincoln Electric is an Equal Opportunity Employer. We are committed to promoting equal employment opportunity for applicants, without regard to their race, color, national origin, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation), sexual orientation, gender identity, age, veteran status, disability, genetic information, and any other category protected by federal, state, or local law.
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