Orquest was born from a conviction: in retail, every interaction counts. A fundamental part of the in-store experience is people - both customers and employees - and our software is created precisely to synchronize both. We put AI and machine learning at the service of stores so they always have the right employee, in the right place, at the right time.
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We are growing and are looking for a Technical Account Manager (TAM) to help us land this mission with every client, ensuring that our customers maximize product value through effective configurations, integrations, and technical enablement.
How you will make a difference
As a key technical partner during the customer adoption phase, you will drive technical initiatives aligned with the customer's strategy:
* Technical Lead: You will serve as the main technical point of contact during the adoption phase for a defined portfolio of customers within a specific region or industry vertical.
* Hands-on Setup & Integration: You will support customers with product configuration, customization, and best-practice implementation. You will also guide and assist with integrations, including APIs, third-party systems, and data flows.
* Business to Tech Translation: You will translate business requirements into scalable technical solutions.
* Strategic Collaboration: You will collaborate with the CSMs to execute the customer success plan and drive measurable outcomes.
* Proactive Optimization: You will provide proactive technical recommendations to improve adoption and value realization. You will also troubleshoot complex technical issues and identify optimization opportunities. xohynlm