PAt bAgap2 /b, we’re looking for a bCommercial Tech Operations Manager /b to join a leading bFMCG company /b. You’ll be part of a bglobal Commercial Tech Services team /b supporting and optimizing bdigital solutions for Sales and Marketing teams worldwide. /b /ppbr/ppIn this role, you’ll support global bSales and Advocacy /b teams by ensuring the smooth delivery of digital and commercial technology solutions. Acting as a bridge between bbusiness users /b and btechnical stakeholders /b, you’ll oversee operations, manage vendors, and drive service quality and continuous improvement. Solutions in scope are primarily bSalesforce-based /b, with other platforms such as bSAP Commerce Cloud /b and digital tools also involved. /ppbr/ppbKey Responsibilities /b /pulliOversee bdaily service operations /b, including incident, maintenance, and problem management. /liliManage bsmall projects /b, governance tasks, and service improvement initiatives. /liliCoordinate with binternal teams /b and bexternal vendors /b to ensure seamless service delivery. /liliAct as a point of contact between bbusiness markets /b and btechnical support teams /b (L2/L3, Delivery, Product Owners, etc.). /liliHandle bescalations /b, anticipate potential issues, and implement preventive actions. /liliIdentify and implement bprocess optimization /b opportunities and best practices. /liliContribute to the overall bcontinuous improvement /b of the global commercial tech ecosystem. /li /ulpbr/ppbRequirements /b /pullib5+ years of professional experience /b, ideally in IT Operations, Service Management, or Tech Business Support. /liliStrong exposure to bSalesforce /b (delivery, implementation, or project team experience). /liliComfortable working in bcomplex, multinational environments /b. /liliExperience managing bvendors /b and multiple stakeholders. /liliExcellent bcommunication /b, bproblem-solving /b, and borganization /b skills. /lilibFluent English (C2) /b /li /ulpbr/ppbNice to Have /b /pullibITIL certification /b or knowledge of incident/problem management frameworks. /lilibSalesforce Administrator certification /b. /liliPrevious experience in bConsumer Goods (FMCG) /b or bCloud environments /b. /liliProcess definition and improvement mindset. /liliHands-on, proactive attitude and ability to multitask. /li /ulpbr/ppbWhat working with us will offer you: /b /pulliThe chance to take part in challenging projects within a dynamic environment. /liliA stable position with a clear career development plan. /liliA permanent contract from day one. /liliRemote position, once a month on-site in Barcelona. /liliFlexible compensation and meal vouchers, among other benefits. /li /ulpbr/ppIf you're interested in this opportunity and would like to know more, feel free to apply so we can get in touch, share all the details, and answer any questions you may have. /ppbr/ppbAgap2 is an equal opportunity employer. /bWe are committed to evaluating all applications based on skills, experience, and achievements. We encourage everyone to apply — all candidates will be treated fairly regardless of race, nationality, gender, age, disability, sexual orientation, gender identity, or any other characteristic. /p