Are you enthusiastic about delivering quality customer experiences? Do you thrive in dynamic environments where your skills make a real difference?
Join our team as a Customer Service Specialist and play a vital role in ensuring customer satisfaction.
As a Customer Service Specialist, you will be at the forefront of providing support to our customers. Your responsibilities will include:
* Handling incoming phone calls, emails, chats, and other communication channels.
* Identifying and pursuing sales leads to contribute to company growth.
* Building sustainable, trust-based relationships with customers through open and interactive communication.
* Addressing customer concerns and resolving issues promptly and effectively.
* Adhering to procedures, guidelines, and policies to maintain service quality.
Contract Type: Fixed-term, 6 months
Your Qualifications
To succeed in this role, you should possess:
* Previous experience in customer support or as a Client Service Representative.
* Good communication skills with active listening capabilities.
* Familiarity with CRM systems and best practices for customer management.
* A customer-centric mindset, adaptable to diverse personalities and needs.
* Effective multitasking, prioritization, and time management skills.
* Fluency in Spanish (native speaker) and a good level of English.
You will be part of an international company where commitment and mutual respect are core values. Teamwork and dedication are essential to our work ethic. We believe in empowering our people by delegating responsibility and investing in those who want to make a difference. We work as one team to achieve our targets, and your good spirit and commitment are vital to our success.
Required Experience
Unclear seniority level
Key Skills
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