Overview
Join to apply for the Senior Engineering Manager - AI role at Alan .
Were building AI-powered healthcare tools that 700K+ people depend on across France, Spain, Belgium, and Canada. Our customer support systems handle 50K+ member interactions daily with AI assistance — when they break, people can't get the healthcare guidance they need most. Your leadership directly impacts how we deliver exceptional care to our members. In 2024, our AI-powered support tools reduced response times by 60% while improving member satisfaction scores.
What youll build
* AI support platform : Intelligent systems that help our support team resolve member queries faster and more accurately than ever before
* Automation engine : Smart workflows that handle routine tasks, letting our team focus on complex member needs and relationship building
* Next-Gen member experience : We're building sophisticated AI tools that anticipate member needs and provide proactive healthcare guidance
Role
Youll lead 6-15 engineers across multiple crews, working closely with product managers, support operations, and data scientists. Youre the bridge between cutting-edge AI technology and real member impact. In this role, you will:
* Set technical direction : Balancing debt with features, establishing quality standards through code reviews, and driving operational excellence in monitoring and security
* Build talent density : Strategic hiring, honest performance management, and creating engaging technical challenges that excite engineers
* Enable effective collaboration : Fostering psychological safety, facilitating knowledge sharing, and addressing team dynamics proactively
* Drive strategic alignment : With product partners, improve development efficiency using modern tools (AI, Cursor, Dust), and ensure realistic commitments that balance technical needs with business goals
* Stay hands-on : Architecture decisions, technical problem-solving, and maintaining your engineering skills while developing as a leader
Why this role is special
* Dual impact : Shape both technical excellence and team growth — your engineers become better while building better products
* AI at scale : Lead teams building production AI systems that serve hundreds of thousands of healthcare interactions
* Leadership growth : Influence engineering culture, mentor future leaders, and drive technical strategy that shapes the future of healthcare delivery
What were looking for
Leadership experience :
* 3-5 years managing engineering teams with a track record of building high-performers
* Experience scaling teams and establishing engineering excellence standards
Technical foundations :
* Strong technical background with ability to guide architectural decisions
* Experience with modern development practices and AI-assisted development tools
What we value :
* You balance technical debt with feature delivery while maintaining quality
* You develop people as much as you develop products
* Clear progression in your management career — increasing team size, scope, and strategic impact
Mission alignment :
* Healthcare technology and AI innovation excite you
* You understand that great engineering teams are built on psychological safety and continuous learning
How we work
Location : You must be legally eligible to work in France, Belgium, or Spain.
Hybrid approach : Amazing office spaces, sponsored co-working hubs, or full remote — we want you where youre most effective at leading and developing your teams.
Growth mindset : Every Alaner gets a dedicated coach from day one. As a leader, you’ll have additional support for developing your management skills.
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