You actively listen to Clients, Brokers, and other external parties to understand their needs and concerns, becoming the main focal point for all service matters.
You demonstrate attention to detail by adhering to the 'right first time' principle, ensuring 100% data quality checking prior to issuance and booking.
You support Company business development and client relationship activities by fulfilling customer requests and resolving service matters
You manage multiple responsibilities, such as policy documentation issuance and account handling, by effectively multi-tasking and prioritizing tasks.
You ensure operational excellence by issuing all handled programs and policy documentation to agreed service standards and corporate guidelines.
You measure and evaluate the effectiveness of service delivery to ensure it meets desired standards and agreements.
You structure your time effectively to accomplish work, projects, and goals, such as policy documentation and account management.
You resolve issues by diagnosing problems and implementing effective solutions, utilizing your problem resolution and decision-making skills
You actively participate in transformation, digital or not, to ensure continuous improvement of procedures, contributing to the overall enhancement of service delivery and operational efficiency.