Are you looking for an exciting opportunity to be a leader within a highly successful global payroll services business? Are you an innovative and experienced Spanish Payroll Operations Manager? Are you looking to take your career to the next level by driving success through our values of Respect, Integrity, Teamwork, Accountability, Diversity and Community? Do you have a strong work ethic, a global mindset, and the desire to help build a great culture?
iiPay, winners of the Global Payroll Supplier of the Year award, is a high-growth, innovative company based in the US, Mexico, Europe, and Singapore, recognized for delivering an outstanding customer experience and service levels. Our payroll managed service is underpinned by our market-leading global payroll management system, delivering a unique client experience and value-added services.
iiPay has a unique opportunity for a highly experienced and motivated Spanish Payroll Operations Manager who wants to work closely with a large number of clients daily to professionally deliver a quality payroll service and help drive our goal of ‘Paying the Planet’.
Role Overview
Our highly motivated and engaged team members are at the heart of our success! This role requires collaborating with our other teams to successfully service the full iiPay client portfolio. You will work closely with our European Service Centre Director to deliver projects, achieve company objectives, introduce consistent processes, and assist in driving business strategies forward.
Requirements: Systems & Analytics
Excellent IT solutions experience, advanced Excel skills, and high analytical skills with the ability to suggest and improve current systems and processes.
Scheduling and Time Management
Manage and deliver client payrolls against the agreed schedule, communicating directly with clients and external third parties to meet or exceed deadlines. Escalate issues within client and iiPay to meet and exceed service level agreements and client expectations.
Operational Excellence
Lead projects to improve systems, processes, and payroll delivery environments, aiming to maximize efficiency and accuracy of client interactions and ensure high client satisfaction.
Communication
Maintain clear and informative communication with clients, partners, management, implementation teams, and client account managers.
Country Legislation Knowledge
Be the primary operations contact for Spain, developing detailed knowledge of statutory processes to deliver excellent customer service and compliant payroll. Collaborate with the implementation team to onboard new payrolls and clients.
Escalation and Problem Resolution
Own and manage client escalations, seek help when needed, and work with the payroll provider management team to enhance processes and outcomes for our partner network.
What Are We Looking for in You?
* 5+ years of experience in a multi-client, complex payroll environment managing diverse transactions and large teams.
* 3+ years of successful leadership in Spanish payroll services.
* Experience in implementing and stabilizing new Spanish payrolls.
* Assertive, interactive, and able to work under pressure.
* Analytical with excellent problem-solving skills.
* Knowledge of pension schemes, salary sacrifice schemes, restricted stock units.
* Ability to build strong relationships.
* Track record of delivering Spanish payrolls, meeting SLAs, and working with multiple payroll organizations.
* Experience working with international clients, both small and large (FTSE & Fortune 500), with strong communication skills and trust-building ability.
* Highly motivated, driven, with excellent communication skills and a focus on customer satisfaction.
* Fluent in spoken and written English; additional languages are a plus.
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