**REQUISITOS IMPRESCINDIBLES**:
Knowledge/expertise of:
- Monitor, control and support service delivery, ensuring systems, methodologies and procedures are in place and followed.
- Understanding and experience in global Workplace and Service Desk services.
- Proficiency in managing ITSM tools, preferably ServiceNow, is a key requirement of the position.
- Creating reports within ServiceNow is part of the responsibilities.
- Mastery of ITIL processes—including incident, request, change, problem, and capacity management—is imperative.
- Experience in General Services coordinating teams in different countries.
- Take ownership of major incidents, ensuring coordination of resolving parties, effective communication to stakeholders and post-incident review.
- Excellent communication skills with the ability to explain complex technical issues to a non-technical audience.
- English proficiency level of B2/C1.
**REQUISITOS VALORABLES**:
Proactivity, teamwork, used to report work done, ability to produce documents and reports, open-minded to change, self-taught.
**TITULACION REQUERIDA**:
- Superior Technician in Management of Compute Systems or Computer engineering degree.
- Experience of at least 10 years in the IT sector, of which, at least 5 years performing the same role.
- Regulated technical certification in ITIL: at least, ITIL Foundation.
**AÑOS EXPERIENCIA EN PERFIL SOLICITADO**:
5 years
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