Join Rublon to work with a team of cybersecurity enthusiasts who are building the future of enterprise user authentication. Rublon is a multi-factor authentication platform used by hundreds of customers across the globe to protect employee logins to networks, servers and applications.
We are looking for a long-term employee who will provide technical support to end users of Rublon MFA in German and English.
How You’ll Work
* Location – Remote or from our offices in Kraków or Zielona Góra in Poland
* Communication – German and English for external support interactions, English/Polish (where required) for internal team communication
* Tools & Environment – Modern hardware setup and business software tools
* Hardware & Lab Access – modern laptop plus isolated virtual test environments and security keys (TPM-enabled devices, FIDO2 keys) for hands-on research.
* Development – Access to training and professional development resources
* Benefits – Company-specific benefits (e.g., medical care, wellness programs, flexible working hours) depending on employment contract
What You’ll Do
As a 2nd Level Support Specialist you will play a key role in delivering timely, accurate technical support and contribute to continuous improvement of support operations:
* Provide second level technical support to end users via ticketing system, phone, and email
* Troubleshoot, identify, analyse, and implement solutions to reported issues
* Support deployment, configuration, and ongoing management of business applications
* Facilitate escalation and resolution with third level support or development teams
* Collaborate with internal teams to ensure seamless support operations and knowledge sharing
* Update and refine support documentation and knowledge base items
* Apply best practices in incident, change, and issue management
Work is typically performed on business days within established support hours; extended coverage (e.g., occasional on-call or 24/7 support) may be available as required.
Skills and Qualifications You Bring
* Excellent written and verbal command of German (C1 or higher)
* Very good written and verbal command of English (C1 or higher)
* Experience in a technical support role using a ticketing system
* Solid understanding of IT support workflows (incident and issue management)
* Familiarity with Windows Server and Linux environments
* Strong prioritisation skills and ability to work independently
* Clear communication and customer-oriented mindset
You are confident using standard business software and can convey technical concepts clearly both internally and with customers.
Nice To Haves
* ITIL certification or equivalent process experience
* Experience with Windows Server administration (e.g., Active Directory/LDAP, PowerShell)
* Exposure to Microsoft 365 technologies (e.g., Entra ID, Intune)
* Experience with cloud platforms such as Amazon AWS
* Understanding of Identity & Access Management (IAM) concepts
* Prior experience in information security or related domains
Why Apply
* Join a collaborative support organisation that values professionalism and quality
* Work on meaningful customer-facing technology that supports business operations globally
* Opportunity to grow your expertise in enterprise software support and related technologies
* Be part of a dynamic team where problem-solving and customer success are central to our mission
Steps After You Apply
1. You will be invited to an initial online meeting with a recruiter
2. A technical assignment or scenario discussion will be shared and reviewed with a technical lead
3. Following successful evaluation, you’ll be invited to a final interview and potential offer