Senior Customer & Marketing Insights Manager
Join to apply for the Senior Customer & Marketing Insights Manager role at La Roca Village
Senior Customer & Marketing Insights Manager
Join to apply for the Senior Customer & Marketing Insights Manager role at La Roca Village
The Senior Customer and Marketing Insights Manager will own guest reporting, insight and data storytelling. With a strong focus on engagement and retention, footfall, Sales Per Visit & Sales. This manager will drive a new approach to how we bring to life guest insight at both Spanish Villages.
What you will be doing
* You will set up a new centre of excellence in knowledge, insight, data & analysis within the new Guest (customer) Knowledge and Engagement team at La Roca Village & Las Rozas Village
* You will own & drive the guest knowledge & insight strategy and execution
* You will be responsible for running data analysis and reporting on the key metrics that drive the programmes within Guest Knowledge and Engagement
* You will drive use of guest insight across all village teams to inform decision making
* You will explore innovative opportunities within guest knowledge, insight and data, identifying opportunities to continually leverage value and opportunity and partner with Central GKE & Central / local IT colleagues.
What makes you special
Every colleague is an entrepreneur at heart and this drives our organisational culture, which values invention, innovation and risk taking. To be successful with us, you’ll have :
* Experience using data and BI tools such as PowerBI as well as substantial experience with Microsoft Excel
* Experience leading an insights function within retail and / or a luxury brand environment
* Ability to strategically set priorities and deliver success against key metrics
* Proven success of delivering success in a matrixed multinational organisation
* Healthy mix of creative and analytical thinking in order to deliver innovative and engaging approaches to data storytelling that will enable everyone to drive guest centric business results
* Hands-on profile and strong communicator
* Highly organised with a high attention to detail and excellent project management skills
The Bicester Collection are the worlds’ leading luxury shopping destinations, and we are committed to creating magical and memorable experiences for our guests. Taking the name of the founding Village, The Bicester Collection distinguishes the 11 Villages in Europe and China as one collection of destinations for our guests, our brand partners, our travel and tourism partners, our corporate and financial media, and our internal teams.
Our Vision is to be the best shopping destination in the world.
Our Mission is to make the lives of others better including our brands, our guests, our people and our communities.
Our Brand Promise is to offer something extraordinary every day.
Our Five Values are the glue that bind us together and allows us to lead ahead :
* Authenticity - Always do the right thing
* Innovation - Think outside of the box
* Passion - Do what you love and love what you do!
* Critical Thinking - Challenge the obvious
Why we’re exceptional
The key to our success is the quality and commitment of our people. In return for your hard work and commitment to our values, you’ll receive a generous salary and we’ll also reward you through our Feel Good Programme which offers the following benefits :
* Lifestyle - Our Lifestyle benefits include life assurance, income protection, pension, leisure travel insurance, an electric car scheme, a discounted shopping portal, discounts across our Villages, a referral bonus and season ticket loans.
* Physical - Our Physical health benefits include private medical cover, virtual doctor support, dental insurance, health screening, a cycle-to-work scheme, eye care and flu vaccinations.
* Mental – Our Mental health benefits include access to professionals as well as support from trained mental health 'first aiders' from across the business, an employee assistance programme and free access to Headspace and Thrive, two of the most well respected mental well-being apps.
* Social - Our social programme is designed to help us connect and, most importantly, have fun! Benefits include yoga classes, summer parties, outdoor team activities, time away from the office to enjoy special occasions such as birthdays, getting married, moving house and, of course, taking a well-deserved break.
Come and live your story with us
At The Bicester Collection, we are focused on attracting and retaining the best talent. We believe in fostering an open culture, which supports our people to thrive and creates a sense of belonging. Working at the Bicester Collection means entering an inclusive space where all perspectives are valued, ideas are shared freely, and creativity is encouraged.
Seniority level
Seniority level
Mid-Senior level
Employment type
Employment type
Full-time
Job function
Job function
Marketing
Retail Luxury Goods and Jewelry, Retail, and Hospitality
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