Product Success Manager (Strategic Customer Success)
location_on Spain
Hi there!
We are Semrush, a global Tech company developing our own product – a platform for digital marketers.
Are you ready to be a part of it? This is your chance! We’re hiring for the position of Product Success Manager (Strategic Customer Success).
Tasks in the role
* Relationship Building: Build and nurture strong relationships with key stakeholders, including senior marketing executives, marketing operations teams, tech- and SEO teams. Be their trusted advisor, offering strategic recommendations on how to leverage Semrush for maximum impact.
* Best-In-Class Service and Renewal Support: Support Strategic CSM in renewal and expansion strategies and processes, ensuring delivery of top-tier service.
* Drive Customer Value: Collaborate closely with customer stakeholders to create and link key workflows within their marketing operations to the business value Semrush provides. Ensure customers understand how specific features and tools enhance their marketing objectives and performance.
* Executive Business Reviews: Conduct regular reviews to demonstrate ROI from Semrush tools. Offer tailored strategies and insights to help customers meet their business goals, and discuss new relevant products and solutions.
* Customer Advocacy: Act as the voice of the customer within Semrush, advocating for improvements based on customer feedback. Stay informed about customer objectives, industry market conditions, and competitive intelligence to identify opportunities and threats.
* Deliver Best-In-Class Onboarding & Implementation: Develop detailed, customized onboarding and implementation plans. Provide insights at each touchpoint to promote Semrush’s mission of enhancing marketing knowledge.
* Collaborative Problem Solving: Partner with internal teams (Product, Sales, Support) to resolve complex customer challenges. Track performance and provide strategic insights through detailed reports.
Who we are looking for
* 4-6+ years of experience in Customer Success, Account Management, or related roles, especially with enterprise clients in MarTech or SaaS.
* Experience with BrightEdge, Conductor, Botify, SimilarWeb, or other enterprise marketing/SEO platforms.
* Proven ability to build relationships with stakeholders at various levels.
* Excellent problem-solving skills with tailored solutions for enterprise needs.
* Strong verbal and written communication skills, capable of explaining complex concepts to technical and non-technical audiences.
* Deep understanding of digital marketing technologies such as SEO, SEM, content marketing, analytics, CRM, and automation.
* Ability to analyze customer data to derive insights and support decision-making.
Nice to have
* Strong project management skills for handling multiple initiatives.
* Ability to navigate ambiguity and adapt quickly in a changing environment.
* Shared values: Trust, Ownership, Enthusiasm for Change.
Work environment and benefits
* Flexible hours
* Unlimited PTO
* Flexi Benefit for hobbies
* Employee Support Program
* Family member financial aid
* Employee Resource Groups
* Office snacks, drinks, and meals
* Company events and team building
* Training, courses, conferences
* Employee gifts
About Semrush
Semrush is a leading SaaS platform for online visibility management, helping businesses optimize search engine marketing, content, social media, and competitive research campaigns with measurable results.
With 16 years of development, awards including G2 Top 100 Software, and a recent NYSE IPO, our platform is trusted by over 10 million users worldwide. Our team continues to grow globally.
Diversity, Equity, and Inclusion
Semrush is an equal opportunity employer. We welcome applicants from all backgrounds and do not discriminate based on race, religion, gender, age, disability, or other protected categories. We are committed to fostering a diverse and inclusive workplace.
Join us — we look forward to welcoming you!
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