Overview
Field Service Engineer for DR and CR equipment. This role performs technical service and support for Agfa and third-party products and systems to customers. The employee will be based from home and will be responsible for installation, commissioning, maintenance and servicing of imaging equipment and associated ICT/electrical equipment. The role requires a customer-focused approach, the ability to work independently or as part of a team, and professional interaction with colleagues, customers and third-party trades to present a positive image of AGFA HealthCare.
Location: Valencia, Spain
What You\'ll Do (Responsibilities)
* Install and modify Agfa and third-party products (DR and CR)
* Troubleshoot Agfa and third-party products, and repair and replace on-site and remotely
* Assist R&D and HQ in problem solving and risk analysis
* Train the customers
* Escalate when necessary problems to 2nd and 3rd tier support
* Service incidents documentation
* Manage and perform preventive/corrective maintenance on Agfa products reporting according to our procedures
* Assist internal and external customers (e.g. users, freelancers, colleagues from all business areas, HQ etc.) on-site and remotely on technical questions and issues
* Identify opportunities for up-selling Agfa Services and Products and pass on upselling opportunities to sales as required
* Manage return of equipment and parts in a compliant timely manner to company procedures
Our Values
* Own It - I do what I say, accountability for results, finding solutions and practicing ethical and safe behaviors
* Play as One - Collaborate for a common goal, diverse perspectives. Listen and communicate with respect, support decision for teams’ benefits
* Move Forward - Embrace change, explore opportunities to innovate, provide feedback and improve performance
* Drive Value - Bold choices to maximize value creation, deliver exceptional value to customers and stakeholders, use data to generate insights
Diversity and Inclusion:
At AGFA, our mission is to ensure that everyone belongs. We believe that diversity and inclusion of others promotes a greater sense of belonging and higher levels of engagement. We know that if we work together, we can do amazing things, and that our differences are what make our company, products, and services great.
Who You Are (Qualifications)
Education:
* University degree in Engineering / Electronics / Biomedical / Mechatronics or related
* X-Ray operator license could be a plus
Experience:
* The ability to service mechanical and electrical devices together with cooperating computer software. Min. 3 years of previous experience in installing and maintaining medical devices/healthcare products and especially X-ray/DR systems.
* Experience of networking and remote diagnosis software systems.
* Experience of working safely with electromechanical systems.
* Project Management skills could be a plus.
Specific skills:
* Languages: Spanish (native speaker level) and English (at least B2 level); Valencian/Catalan language is desirable
* Proactivity, flexibility, independence, own initiative, eager to act on short notice and to change schedules, flexible and adaptable, openness to new challenges, focus on customer relationship, positive mindset, energy to make the change.
* Excellent attention to detail, ability to use initiative, strong self-motivation, ease of communicating with people, willingness to daily travel on business.
* Able to fault-find basic electronics to component level and excellent analytical skills.
* Good X-Ray/DR and Windows 7/10 knowledge.
* Full driving license – willingness to travel daily for business within the country and occasionally to other European countries
What we offer
* Dynamic global organization with a history of innovation and strong product portfolio.
* Challenging environment combined with a supportive management structure.
* Career development and growth.
* Competitive salary and benefit package.
* Friendly work environment surrounded by dedicated and professional colleagues.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Engineering, Health Care Provider, and Science
* Industries: Medical Equipment Manufacturing
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