Overview
Barceló Group is a family‑owned company founded in **** by Simón Barceló in Mallorca (Spain). Our expansion to the world's major destinations, along with our clear growth strategy, has allowed us to position ourselves as the 2nd largest chain in Spain and one of the top 30 in the world in terms of the number of rooms. Our commitment to ensuring the satisfaction of our visiting guests and the well‑being of our entire team has been rewarded with the \"Best Hotel Management Company in the World\" award at the latest edition of the World Travel Awards, considered the Oscars of the international tourism sector.
Currently, Barceló Hotel Group has 270 urban and resort hotels with 4‑ and 5‑star properties, totaling over 60,000 rooms distributed in 24 countries.
Brands
* Royal Hideaway Luxury Hotels & Resorts
* Barceló Hotels & Resorts
* Occidental Hotels & Resorts
* Allegro Hotels
Position
Recepcionista – Hotel Occidental Murcia Agalia
Full time, posted Today.
Responsibilities
* Organizar todas las tareas propias del departamento de Recepción con los clientes hospedados en el Hotel, desde antes de su llegada, durante su estancia y hasta la salida.
* Formalizar las llegadas (check‑in) y bienvenida de clientes.
* Formalizar las salidas (check‑out) y despedida de cliente.
* Atención al cliente tanto personal como telefónica, durante toda la estancia.
* Funciones de conserjería y consigna.
* Revisión de reservas.
* Auditoría nocturna.
* En general otras tareas encomendadas por el jefe de recepción.
Qualifications
* Formación: Grado en Turismo, Máster en Marketing o similar.
* Imprescindible formación específica en calidad turística.
* Experiencia: mínimo 2 años en atención al cliente y calidad en sector hotelero.
* Idiomas: inglés alto; valorable otros idiomas.
* Se valorarán conocimientos en: ofimática, hostelería, CRM, normativa ISO.
Benefits
* You will have the opportunity to work in a flexible, collaborative, and responsible work environment, surrounded by the best colleagues.
* We understand that a committed and experienced team is essential for growth.
* You will have access to the best training programs in the market, tailored to your position within the company.
* Additionally, because we strongly believe in personal development, we provide a wide range of open training activities through our Barceló Campus e‑learning platform.
* We invite you to explore Barceló Responsible, our Corporate Responsibility brand.
* Exclusive discounts on hotels and travel for you, your family, and friends.
* Access to a health insurance policy with numerous advantages and special conditions for the Barceló group.
* Ongoing discounts with various companies related to leisure and free time.
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