Portuguese-Speaking Technical Customer AdvisorLocation: A Coruña, Spain (Mandatory On-site)Salary: $19,738 \text{ EUR Gross per year}$Note: No relocation package is offered for this role. Candidates must be willing and able to relocate to A Coruña independently.Advance Your Tech Career in A CoruñaAre you a Portuguese-speaking tech enthusiast ready to grow your career with a general leader? We are looking for a highly skilled and proactive Technical Customer Advisor to join our team in the beautiful city of A Coruña, Spain.This is an on-site, full-time position where you will deliver crucial technical support for an important project partnered with a world-leading software development company. If you have experience in IT support, desktop troubleshooting, or technical customer service, this is your opportunity to specialize and thrive.Core Responsibilities and Candidate ProfileYour primary role will be to effectively diagnose, troubleshoot, and resolve complex technical issues for our Portuguese-speaking customer base. Success in this role requires a powerful combination of technical expertise and exceptional language skills:Bilingual Communication Skills: You must possess native-level Portuguese fluency and advanced-level English communication skills (both written and verbal) to interact clearly and empathetically with a diverse customer base and internal teams.Technical Troubleshooting: Successfully address a wide array of technical issues across applications, cloud platforms, and operating systems.Technical Acumen: While we provide extensive training, existing training or experience in IT technologies/products is highly valued. Specific knowledge of Cloud technologies or products within the Microsoft suite (including Office, Outlook, One Drive, Exchange, Share Point, and Microsoft Windows) is a significant asset.Customer Excellence: Demonstrate the ability to handle all customer situations with a blend of empathy and professionalism, applying critical and logical thinking to find efficient, effective solutions every time.Documentation: Maintain meticulous records of troubleshooting steps and resolutions within the company's systems.Compensation, Structure, and GrowthWe are committed to providing a stable, supportive environment that fosters professional development and a healthy work-life balance.Competitive Compensation: An attractive gross annual salary of $19,738 \text{ EUR}$, paid monthly.Consistent Work Schedule: This is a stable full-time (39-hour) contract role with a fixed schedule: Monday to Friday, 09:00 to 18:00, promoting a great work-life balance.Industry-Leading Training: You will receive extensive, in-depth training focused on the client's product and exposure to cutting-edge technologies that are highly valued in the modern tech market, rapidly boosting your professional skills.Clear Career Advancement: We offer important possibilities for development and promotion, with clear pathways for growth to senior roles, specialized technical tracks, or management, both nationally and internationally within the company.Office Environment: Join a welcoming, multicultural team in our modern, office-based facility in A Coruña.If you are a motivated, Portuguese-speaking professional ready for an on-site commitment in A Coruña and meet these requirements, we strongly encourage you to apply. We look forward to reviewing your application!