Manpower is looking for a Credit & Collections Specialist for our client PPG, based in Rubí (Barcelona).
MISSION
To be part of and handle the Credit and Collections activities in German.
PRINCIPAL ACCOUNTABILITIES
Credit
* Follow local policy and EMEA Credit policy.
* Review credit limits for existing customers based on policy.
* Manage blocked orders in accordance with policy.
* Manage customer credit risks with proactive actions and communications.
* Coordinate and update master data relevant for automated communication.
* Help integrate new business acquisitions or extensions.
Collection
* Follow the regular dunning process.
* Review open accounts in your portfolio for collection efforts.
* Conduct collection calls and send e‑mails to collect accounts receivables.
* Send mail correspondence to encourage payment of overdue receivables.
* Negotiate customer disputes to resolution and document root cause.
* Develop relationships with internal and external customers.
* Maintain accurate collection files.
* Identify issues that contribute to account delinquency and discuss them with the Credit Manager.
* Review and monitor all applicable collection reports.
* Provide timely follow‑up on payment arrangements.
Internal Controls
* Follow the internal control procedures required by PPG or credit policy rules.
* Document and archive supporting documents.
* Follow procedures.
Tools & Techniques
* Follow standardization principles and participate in the general standardization process.
* Participate in local process improvement projects and support other management directives as prescribed.
REQUIRES
* Fluency in German and English.
* Service minded and empathic.
* Effective business writing and professional communication skills.
* Demonstrated effective customer service skills.
* Preferably 1–2 years of experience in credit and collections, including interaction with a large customer base.
* Strong communication, problem‑solving and analytical skills.
* Good knowledge of Excel.
* Accounts receivable knowledge/experience is a plus.
* Detail oriented.
QUALIFICATIONS / KNOWLEDGE
* ERP experience.
* Microsoft Office package proficiency.
* Experience working in a matrix organization.
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