Job ID JR0128699
Category Client Relationship, Customer Service & Relations
McKesson, l’une des 10 premières entreprises du classement Fortune General 500, touche à pratiquement tous les aspects des soins de santé et s’emploie à faire une réelle différence. Nous sommes reconnus pour notre capacité à offrir un savoir, des produits et des services qui rendent les soins de qualité plus accessibles et plus abordables. Chez nous, la santé, le bonheur et le bien-être de nos gens et des personnes que nous desservons sont prioritaires—et nous tiennent à cœur.
Ce que tu fais chez McKesson a de l’importance. Nous favorisons une culture où tu peux t’épanouir et avoir un impact, et où tu es encouragé à proposer de nouvelles idées. Ensemble, nous façonnons l’avenir de la santé pour nos patients, nos communautés et nos équipes. Si tu souhaites dès aujourd’hui contribuer à la santé de demain, nous aimerions avoir de tes nouvelles.
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care.
What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.
The Associate Program Manager will ensure a professional and service oriented work environment by monitoring performance, motivating and developing their case management and administrative team members to deliver excellent customer service and achieve required performance objectives. In addition to supporting the operations team, The Associate Program Manager will also support the Program Manager in the strategic and technical development of the PSP as well as with client relations. The Associate Program Manager must be well versed in Patient Services offerings, organizational procedures, Contact Centre technology and reporting.
Key Responsibilities:
- Team Leadership:Guide and motivate the case management team, ensuring compliance and tracking performance.
- Call Handling:Conduct program-related calls monthly to stay updated and manage workload.
- Relationship Building:Foster growth and success among staff.
- Policy Compliance:Understand and communicate policies; ensure adherence.
- Program Support:Assist in program development, issue resolution, and provide feedback on quality and process improvements.
- Resource Management:Oversee scheduling and resource allocation; address workforce management issues.
- Staff Supervision:Evaluate team performance, conduct training, and monitor call quality.
- Documentation and Reporting:Maintain accurate records, develop SOPs, and support CRM management.
- Client Relations:Aid in contract negotiations and quarterly business reviews.
- Risk Management:Collaborate with QA to address risk incidents and quality concerns.
- Technical Support:Stay current with technology and assist with troubleshooting.
Minimum Qualifications:
**Education**:
- Preferred degree in healthcare or life sciences.
Critical Skills
- Minimum 3 years in PSP or management; reimbursement or Contact Centre experience preferred.
- Skilled in scheduling and workforce management.
- Technical competence in Contact Centre technology and MS Suite.
- Bilingualism (English/French) is an asset.
- Strong communication, decision-making, and interpersonal skills.
- Professional conduct and creative problem-solving abilities.
Compensation:Competitive package based on performance, experience, and skills. Includes base pay ($75,000 - $80,000) and potential bonuses.
Equal Opportunity Employer:McKesson is committed to a diverse and inclusive environment.
We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please
**Notre échelle salariale de base pour ce poste**
**Our Base Pay Range for this position**
$67,400 - $112,200
McKesson est un employeur qui adhère aux principes d’égalité d’accès à l’emploi.
McKesson is an Equal Opportunity Employer
McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran statu