About the company
Founded in 1993 and headquartered in Austin, Texas, Baxter Planning is a dynamic and rapidly growing company setting the standard for SaaS in the service supply chain planning space. We are developing many new products and solutions to build on our success in the market with our Prophet and LynX applications, as well as our AI capabilities.
Baxter Planning combines the flexibility of a start up with the stability of an established company, leveraging 30 years of industry expertise to support a rapidly growing customer base. We offer excellent benefits, an exciting and supportive work environment, and excellent work-life balance.
Position Overview
We are looking for a Product Documentation & Training Specialist to own and evolve our product help documentation while supporting internal product enablement. This role is expected to quickly develop deep expertise across Baxter Planning products and become a go-to source of truth for product knowledge across teams.
This role focuses on creating clear, user-friendly content and helping build a more structured and scalable documentation experience for both customers and internal teams. You will be responsible for translating complex product functionality into clear, structured knowledge for both internal and external audiences.
You will work closely with Product, Engineering, and Customer Experience teams, supporting the documentation lifecycle end-to-end - from understanding requirements to publishing - while contributing to content standards, structure, and continuous improvements.
You will also support internal enablement by turning product knowledge into structured training materials and helping drive adoption across teams.
We’re looking for someone who is proactive, curious, and eager to learn, with a continuous improvement mindset - someone who actively identifies gaps, explores how things work, and helps make content clearer and more effective over time.
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