Join to apply for the Night Auditor role at Hyde Johannesburg Rosebank.
Responsibilities
- Undertake a review of end-of-day takings against logged reports.
- Conduct nightly audits, reporting, and balancing for all departments and hotel functions and meticulously reconciling accounts to ensure accuracy.
- Ensure credit card system reconciles to daily transaction lists.
- Manage overnight reservations and check-ins, providing efficient and friendly service.
- Deal with the arrival and departure processes for all guests, ensuring the accuracy of data in all systems.
- Greet and assist guests in a warm, courteous, and professional manner.
- Handle cash and credit transactions, ensuring the accuracy of guest billing.
- Handle guest complaints and inquiries promptly in a professional and empathetic manner, aiming for swift and satisfactory resolution, and striving to resolve issues to ensure guest satisfaction.
- Ensure all telephone calls are answered as quickly and efficiently as possible.
- Report any issues to the correct department and check to ensure the work has been completed.
- Ensure that the reception and public areas are clean, tidy and presentable at all times.
Qualifications
- Minimum of 2 years of Front Office experience, preferably in an upscale or lifestyle brand hotel.
- Previous experience with pre-opening of a hotel is a plus.
- Ability to multitask and work in a fast-paced environment.
- Proactive, positive, energetic, dynamic, empathetic, team-oriented, with a high level of attention to detail and passion for hospitality.
- Excellent verbal and written communication skills. (Fluency in additional languages is a plus, but not required.)
- Ability to adapt to the brand's culture and work with humility, openness to ideas, and team collaboration.
- Willingness to take on new challenges and contribute to a collaborative team environment.
What’s In It For You
- Competitive compensation and opportunities for development.
- Be part of a fast-growing, international group and gain exposure to a variety of locations.
- Discounts across the Ennismore family of brands.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Management and Manufacturing
Industries
- Hospitality
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