Take your career to the next level with Amaris Consulting as a Support T3 Associate!Become part of an international team, thrive in a global group with €800M turnover and 1,000+ clients worldwide, and an agile environment by planning the kickoff and follow-up on projects.
Por favor, presente su candidatura sin demora si su perfil encaja bien con este puesto, debido al alto nivel de interés.
Join Amaris Consulting, where you can develop your potential and make a difference within the company.
WHAT WOULD YOU NEED?Solid experience in Tier 3 / Technical Support, ideally in cloud-based or SaaS environmentsAdvanced SQL (Oracle) expertiseHands-on knowledge of Splunk, Jira, Confluence, Siebel, and Kanban methodologyStrong understanding of support queue handling, SLAs, case prioritization and escalationExperience in building dashboards, extracting KPI reports, and data analysisExceptional analytical skills and attention to detailExcellent communication abilities in user-facing contextsFluent in English (other languages are a plus)Comfortable working in an international, multinational team WHAT WILL YOU DO? Handle escalated support cases and ensure resolution within defined SLA timeframesCollaborate with scrum teams and other support levels to troubleshoot complex issuesAnalyze and debug cloud-based solutions related to payroll, HR, xohynlm tax, and benefitsCreate and maintain reports, dashboards, and support performance metrics (KPIs)Participate in daily support meetings to triage, communicate critical issues, and plan actionsWork across products and tools in a dynamic and fast-paced environmentContinuously learn new systems and improve support processesMaintain a positive attitude, foster team collaboration, and deliver high-quality service