Join H-Tech Supports as a Deskside Support L1 and become part of a dynamic team that's been at the forefront of technological advances since 2013. We're a rapidly growing company, providing top-tier tech services in over 50 countries. Our mission is to empower our clients through innovative digital transformations, and we need your help to keep things running smoothly. As a Deskside Support L1, you'll have the opportunity to work on diverse tasks, from basic smart hands engineering to more complex consultative projects. You'll be collaborating with our talented engineers and trusted service partners to deliver excellent service across multiple sectors. At HTS, we value growth, teamwork, and mutual respect, and we're committed to fostering an environment that encourages these principles. If you're passionate about technology and ready to make a real impact, we can't wait to hear from you!
Tasks
**Exp**: 2+ years
**Base Skill Set**:
- A+ Certification or equivalent experience
- Good working knowledge of Active Directory
- 2+ years’ experience providing technical support in a fast paced and constantly changing environment up to executive management
- Excellent customer service and communication skills including providing VIP support
- Experience supporting large Windows-based environments to desktop level with emphasis on Win 7 OS / office 2010 as well as Win 8 and O365
- Support of End User for video conferencing
- Support of mobile devices
- Duties & Responsibilities:
Provide support on Client Windows platform, for desktop/end user technologies, collaboration tools, and mobile technologies and printing, this includes the laptop/mobile devices all, video conferencing, network/remote access this position works collaboratively with the Service Desk for end user break/fix and other support functions.
**Duties shall include, but not be limited to**:
- Diagnosing and troubleshooting desktop system, printer and operating problems
- Consulting and instructing users on hardware and software questions/issues
- Collaborate with other IT Services Data Center and Network Infrastructure teams
- Install, maintain and upgrade equipment and its associated infrastructure
- Runs diagnostic tests to isolate system problems as well as proactive activities
- Operating Systems Windows, OS-X
- MS Office (Windows and knowledge of Mac) software
- Experience with Remote Support technologies such as Remote Desktop (Microsoft), Apple Remote Desktop, VNC
- Hands on experience removing viruses and spyware using various tools (Windows)
- Identifies, researches, and resolves technical problems including forming an RCA
- Documents, tracks and monitors the problem to ensure a timely resolution within an effected SLA window
Base Requirements
- Excellent written and verbal communication and customer service skills with proven ability to work in fast paced environments
- Commercial experience in an IT support technician role that includes 2 years of technical support experience in a hybrid Windows and MAC environment
- Experience in working with a helpdesk operation, to include Windows and Mac clients
- Self-starter that is able to collaborate actively with others in a cross-functional team
- Proven attention to detail and high standards for quality
- Excellent organizational/administrative/technical skills with agility to re-prioritize as necessary
- Skilled in documenting written troubleshooting steps and instructions
- Business professional attire
**Requirements**:
- Basic understanding of computer hardware and software troubleshooting.
- Strong communication skills to effectively assist users and explain technical issues in a simple manner.
- Ability to work under pressure and manage multiple tasks simultaneously.
- Experience with remote support tools and ticketing systems is a plus.
- Eagerness to learn and adapt to new technologies and company processes.
**Benefits**:
Its a freelancing project so we can offer what we offer with all inculsive rate.
Join H-Tech Supports as a Deskside Supports L1 and drive digital transformation in a dynamic tech environment. Grow with us and make an impact globally!