Get AI-powered advice on this job and more exclusive features.Direct message the job poster from Concentric RecruitmentBuilding DevOps, SRE & Platform Engineering teams accross EuropeSector :
Online PlatformJob Type :
Full TimeLocation :
Fully Remote (Spain-based)Contract Type :
Direct employment with our clientWhat You'll Be DoingWe are looking for an experienced IT Support Team Lead to join our client’s dynamic Platform and Infrastructure Team. In this fast-paced, innovative environment, you’ll play a pivotal role in ensuring the stability, reliability, and performance of mission-critical customer-facing systems operating 24 / 7.As a Lead IT Support Engineer, you will ensure the seamless operation of critical platforms while fostering a high-performing support team in a technically challenging and rapidly evolving environment.Your RoleProactive Monitoring & Incident Management :
Oversee application performance by monitoring systems, responding to alerts, and resolving complex technical issues to maintain high service levels.Team Leadership & Mentorship :
Lead by example on the technical front while managing and mentoring a Level 1 Support Team. Provide 360-degree feedback, support professional development, and ensure effective performance management.Understand and balance the nuances of hands-on technical leadership with team operations.Manage day-to-day processes, maintain accurate and up-to-date documentation, and effectively prioritize workload in alignment with business needs.Process Optimization :
Identify and implement improvements to streamline workflows, reduce incident impact, and drive operational efficiency.Documentation & Knowledge Sharing :
Own and evolve technical documentation to ensure continuity and empower team learning.Problem Prevention :
Anticipate and mitigate risks in production environments to avoid service disruptions.Incident Reporting :
Produce thorough post-incident reports detailing root cause, resolution, and preventative actions.Cross-Team Collaboration :
Work closely with Development, DevOps, and SRE teams to coordinate release readiness and ensure system stability.Scheduling & On-Call Management :
Organize and maintain shift patterns and on-call rotations to guarantee 24 / 7 support coverage.What We Look for in YouLeadership & ManagementExceptional communication :
Clear and concise communication skills across written, verbal, and interpersonal interactions.Proven leadership :
Experience leading support teams with a hands-on, collaborative approach to mentoring and problem-solving.Stakeholder engagement :
Ability to work effectively with cross-functional teams and communicate technical matters to non-technical audiences.Technical ExpertiseApplication expertise :
Hands-on experience managing high-availability systems, ideally in gaming or online platforms.Monitoring mastery :
Strong knowledge of Grafana, Kibana, and the ELK stack for observability and performance management.Automation savvy :
Proficiency in scripting languages (Bash, Python, Shell) to automate routine tasks and incident resolution.Database management :
Solid command of OracleSQL for performance tuning and diagnostics.Containerization :
Practical experience using Docker to support scalable deployments.CI / CD & Cloud platforms :
Familiarity with Jenkins and cloud services (AWS, Azure, GCP) for infrastructure management and deployment.API diagnostics :
Comfortable debugging API issues using HTTP tools and console-based techniques.What You Need To Do NextIf this role sounds interesting, and you think you have the required experience, please contact me directly.Email :
| Follow meConcentric Recruitment is a boutique recruitment firm with clients across Europe.For the latest jobs and career opportunities follow our LinkedIn page.Seniority levelSeniority level Mid-Senior levelEmployment typeEmployment type Full-timeJob functionJob function Information TechnologyIndustries Technology, Information and MediaReferrals increase your chances of interviewing at Concentric Recruitment by 2xSign in to set job alerts for “Support Team Lead” roles. Customer Service Team Lead (Full remote within Spain)Madrid, Community of Madrid, Spain 1 month agoMadrid, Community of Madrid, Spain 1 month agoMadrid, Community of Madrid, Spain 4 months agoServiceNow Technical Lead – CSM / Global Travel Company / 100% remoteMadrid, Community of Madrid, Spain 1 week agoCustomer Success Manager - 12-month fixed-term contractGreater Madrid Metropolitan Area 2 months agoMadrid, Community of Madrid, Spain 2 weeks agoOffshore Commissioning Lead Technical Support Engineer Offshore Commissioning Lead Technical Support Engineer Customer Success Manager (Revolut People)Madrid, Community of Madrid, Spain 6 days agoAssociate Partner, ERP & Platforms PracticeMadrid, Community of Madrid, Spain 2 weeks agoMadrid, Community of Madrid, Spain 1 month agoPublic Relations Customer Success Manager Enterprise Customer Success Manager (Global Markets) Spanish Speaking Roadside Assistance SupportSevilla La Nueva, Community of Madrid, Spain 1 month agoWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.J-18808-Ljbffr
#J-18808-Ljbffr