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Client:
MioDottore
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Job Category:
Other
EU work permit required:
Yes
Job Views:
2
Posted:
30.04.2025
Expiry Date:
14.06.2025
Job Description:
Company Description
Welcome to the good side of tech ?
You might have heard about us, but with a different name: Doctoralia. It all started 10 years ago, when we asked ourselves: is anyone in healthcare thinking about patients? We jumped in and we empowered patients by giving them access to leave and read reviews about their visit. We then provided doctors with the technology to manage bookings easily and save time, so they could devote themselves to what they always wanted: treating patients. And today is the day in which we ask you: will you join us in the next step of making the healthcare experience more human?
Docplanner at scale
We are leaders in 13 countries so far, and more than 90 million patients trust us every month. Almost 300,000 specialists believe in us and our product, and so do leading venture capital funds such as Point Nine Capital, Goldman Sachs Asset Management, and One Peak Partners. Employing over 2,700 people worldwide, we have managed to keep the startup-mindset we started with over 10 years ago.
Job Description
As a Salesforce Support Administrator, you will own the support Salesforce Board, acting as the bridge between global operations and the Salesforce tech team. Your responsibilities include troubleshooting bugs, managing user access, handling analytics requests approved by operations, and ensuring tech requests are communicated to the project manager on time for action.
* Provide high-quality support to our internal users via ticket system.
* Customize Salesforce fields, page layouts, record types, search, list views, queries, reports, and dashboards.
* Manage mass imports, updates, and exports of data.
* Ensure data integrity, security, and perform audits and reviews.
* Manage operational and change requests, troubleshoot issues, and collaborate with diverse user groups and business leaders.
* Assist in conducting training for business owners on new features and support roll-out.
* Develop and maintain documentation on processes, policies, application configuration, and related materials.
Qualifications
* Working knowledge of relational database design concepts and data management.
* Understanding of the Salesforce platform and administration, including Sales and Service Cloud.
* Best practices in security management and user access (profiles, permissions, sharing, roles).
* Proficiency with data manipulation tools and techniques (Data Loader, Workbench, Inspector) and analytical skills.
* Experience working with international teams.
* Basic knowledge of agile methodologies/processes.
* Understanding of business processes.
* Ability to troubleshoot system, process, and data issues.
* Good communication skills, team-oriented, hands-on attitude.
* Experience with API integrations, Salesforce migrations, and APEX is a plus.
Additional Information
What will you get in return?
Let’s talk money
* Flexible remuneration and benefits system via Flexoh, including restaurant card, transportation card, kindergarten, and training tax savings.
* Share options plan after 6 months of employment.
True flexibility and work-life balance
* Remote-first in one of our legal entities or hybrid work model in an office.
* Paid time off according to your location.
* Additional paid holiday on your birthday or work anniversary.
Health comes first
* Health insurance based on your location.
* Access to iFeel, a platform for mental wellness offering online psychological support and counseling.
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