Our client is a leading international distributor of polymers and chemical products, with more than 40 years of experience and operations across over 100 countries through a network of subsidiaries and regional hubs.
The company is currently expanding its structure in Spain and is looking to strengthen its Customer Service team in Valencia.
Position Summary
As Customer Service Representative, you will play a key role in ensuring smooth operational flow between the commercial, logistics, and finance departments.
You will manage B2B customer orders from end to end, coordinating imports, transport, documentation, invoicing, and client communication. The ideal candidate is someone with prior experience in polymer or chemical distribution who can become operational in a short period of time.
Key Responsibilities
Order Management & Customer Support
Manage the full cycle of customer orders : registration, validation, deadline tracking, documentation, and billing.
Keep customers updated on order progress and proactively resolve incidents or discrepancies.
Support sales representatives by preparing offers and quotations when needed.
Follow up on payments and coordinate with finance for any pending issues.
Logistics & Transport Coordination
Organize and monitor transport and warehousing activities, ensuring alignment with customer delivery requirements.
Liaise with logistics partners to ensure timely delivery and resolve transport-related issues.
Support negotiations of spot freight rates and contribute to transport planning optimization.
Supply Chain & Back Office
Oversee import operations and stock availability; report any shortages to the sales team.
Manage credit insurance applications and renewals .
Interface with the Quality and Legal departments to collect and provide technical and regulatory documentation.
Maintain customer records and documentation within SAP (customer creation, updates, and transactional accuracy).
Handle customer material samples and technical datasheets when required.
Candidate Profile
Education & Experience
Bachelor’s degree in International Trade, Business Administration, or Logistics .
Previous experience in Customer Service or Supply Chain, ideally within the polymer, chemical, or industrial distribution sector .
Skills & Competencies
Strong understanding of international trade operations, Incoterms, and distribution flows .
Excellent communication and problem-solving skills with a customer-oriented mindset .
Ability to manage priorities under pressure in a dynamic environment.
High attention to detail and accuracy in documentation and invoicing.
Team player with proactive and solution-driven attitude.
Languages & Tools
Fluent English (mandatory); other European languages are a plus.
Proficiency in SAP (B1 or S4) and Microsoft Office tools.
This is a great opportunity to join a global industrial distribution group and gain exposure to international supply chain and commercial operations in a dynamic environment.
You will work closely with an experienced team and have the opportunity to grow within an international and collaborative culture.