We are still looking for top talent and would be delighted if you joined our team! UST is a multinational company based in North America, certified as a Top Employer and Great Place to Work, with over 35,000 employees worldwide and presence in more than 35 countries.
About UsWe are leaders in digital technology services, providing large-scale technological solutions to major companies.
What We Look ForWe are seeking a
Business Analyst (Assisted Channels)
responsible for assisting in the definition of Epics and User Stories for banking projects.
Key Responsibilities
Assist in analyzing and designing new business processes, requirements definition, information gathering, and documentation methodologies.
Develop clear, concise functional requirements to guide technical developers, minimizing re-work and errors.
Recognize business needs and implications of changes, and formulate alternative solutions as needed.
Develop Functional Specifications for system enhancements aligned with business requirements.
Collaborate with technical teams to ensure requirements are accurately addressed and support during design and development.
Update supporting documentation as part of the Software Development Lifecycle.
Participate in testing activities, including test plan development, execution, and review.
Engage in quality management reviews to ensure project deliverables meet requirements.
Analyze processes for improvements, resource utilization, product enhancements, and communication efficiency.
Facilitate Business Requirements gathering sessions with stakeholders and subject matter experts.
Mandatory Requirements
Experience with projects in financial institutions or financial services sector.
Proficiency in Jira and Confluence for project tracking and documentation.
Knowledge of banking products and services, including cards, payments, or customer management.
Valuable Skills
Experience with Assisted Channels projects, such as Branch operations or Contact Centers.
Understanding of Card Management workflows, including issuance, authorization, and settlement.
Hands-on experience in test execution and familiarity with Xray test management toolset.
What We Offer
23 days of annual leave plus discretionary days on December 24th and 31st.
Benefits including healthcare, internet, life and accident insurances.
Flexible compensation programs covering meals, childcare, transport, online English lessons, and healthcare.
Access to training platforms, career development, and professional stability.
Referral bonuses for successful hires.
Option for 12 or 14 payments per year.
Work-life balance initiatives including flexible hours, WFH options, and summer hours.
Discounts through UST Club Platform and gym access.
If interested, apply now! UST is committed to equal opportunities and inclusive hiring, especially for individuals with disabilities.
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