Customer Relationship Management
1. Responsible for ensuring customer satisfaction through quality service and proactive on-site communication (callout ETA, job performed, etc.).
2. Ensure accurate and real-time reporting of work performed at the equipment level to maintain data integrity in e-Optimum and Customer Notification systems.
3. Maintain excellent relationships with customers, on-site contacts, and end-users by demonstrating an ambassador attitude.
4. Ensure equipment safety and optimal performance.
5. Manage the site environment during service operations.
6. Identify site risks and communicate them to the supervisor.
7. Take immediate action in high-risk situations and follow escalation procedures.
8. Identify unplanned service repairs based on equipment needs, seek approval if outside contract scope, and perform repairs.
Service Operations
1. Ensure safety for end-users and the site.
2. Maintain a safe working environment and adhere to safety and maintenance instructions.
3. Execute service visits (planned maintenance, callouts, repairs) respecting schedules, quality standards, and allocated time.
4. Plan workload effectively in coordination with the service supervisor.
5. Report sales leads to the supervisor.
6. Provide precise and timely reporting of work completed.
7. Submit timesheets accurately based on work execution.
8. Manage proximity stock, including inventory and transfers, and identify spare parts needs.
9. Maintain service tools, vehicle, and instruments in safe and good condition.
10. Contribute to product, method, and safety improvements through feedback.
Leadership / People Management
1. Keep the supervisor updated on relevant information regularly.
2. Familiarize with all aspects of lift technology and attend proposed training sessions.
3. Provide training or coaching to nominated persons as required by the supervisor.
At KONE, we foster an innovative and collaborative culture that values each individual’s contribution. Employee engagement, sustainability, and ethical business practices are core to our culture. We aim to create a workplace where trust and respect flourish, and where performance is recognized. We offer diverse opportunities to support your career and personal growth, helping you live a healthy, balanced life.
Did you know? KONE moves two billion people daily. As a global leader in elevators and escalators, we employ over 60,000 professionals across more than 60 countries, united by our purpose to shape the future of cities. In 2023, our annual net sales reached EUR 11.0 billion.
#J-18808-Ljbffr