ABOUT US
Konecta is a leading innovative global service provider in customer management business process and digital outsourcing, with 120,000 passionate employees working in 30 languages across 4 continents and 26 countries. Focusing on the unique needs and opportunities of each industry, Konecta offers a full range of end-to-end customer management solutions – including acquisition, retention, customer service, technical support, and collection – all based on a sustainable business model. These services are built on a portfolio of world-class expertise covering customer experience and process management, digital solutions and cutting-edge technologies. Headquartered in Madrid, Konecta delivers global revenues of €2 billion with more than 500 clients, covering some of the biggest names in telecoms, energy, banking, mobility, retail, and e-commerce.
MISSION OF THE ROLE
Are you a dynamic leader with a passion for people and performance? Join Konecta, a global leader in customer experience and BPO solutions, as our next Site Director for one of our site in Barcelona!
We’re looking for a Site Director with 2+ years of proven experience leading operations in a call or contact center within an international environment. As Site Director, you’ll oversee site performance, drive operational excellence, and lead a multicultural team to deliver top-tier service to our global clients.
RESPONSIBILITIES:
Lead and develop site teams to achieve service, quality, and performance goals
Ensure compliance with client KPIs, SLAs, and internal standards
Foster a positive work culture that supports employee engagement and retention
Monitor operational efficiency and lead continuous improvement efforts
Constant and direct contact with the clients.
REQUIREMENTS
Minimum 2 years’ experience as a Site Director or equivalent leadership role in a call/contact center (international scope)
Exceptional communication skills in English, Spanish, and French
Strong analytical and decision-making abilities
Proven ability to lead large teams in a dynamic, fast-paced environment
Results-driven mindset with a focus on quality and customer satisfaction