Everything you are looking for and moreYou will be the main point of contact for both senders and recipients. Your mission will be to handle and manage claims while delivering the best possible customer service.What responsibilities and objectives will you have?- Handling inbound customer service calls.- Managing claims received via email.- Providing updates on shipment tracking and logistics.- Responding to post-sale requests received by email.- Collecting and analyzing customer complaints.- Sharing recurring incident data with other departments.- Managing customer feedback and responses on TrustPilot.Well, what will the requirements be?- Minimum 2 years of experience in a similar role.- Higher education in administration or sales (preferred but not mandatory).- Experience handling complaints and conflict resolution.- Strong customer orientation.- Effective communication skills.- Analytical and critical thinking.- Ability to manage call waiting times.- Teamwork skills.- Strong organizational skills.- Problem-solving mindset.- Proficiency in Excel.- Fluency in EnglishWhat do we offer?- Language platform- Wellbeing programme- Online platform for lifelong learning- Hybrid position with flexible remote work options- Flexible working hours- Flexible remuneration services can be contractedWhy join us?- Because we don’t settle — we go further and multiply impact (10X Attitude ).- Because we design every transformation around real customer value ( Passionate About Customers ).- Because we make things happen fast and smart — not perfect, but done ( Go, Go, Go ).- Because we believe the future belongs to those who rethink what’s possible ( Dare to Disrupt ).- Because we win together — diverse, collaborative, driven by one shared vision ( One Goal, One Team ).Inclusive CultureInPost has an Equal Opportunities Plan that promotes equality at all levels. We aim for equality in the company's workplaces, as it is focused on promotion, within and outside the company, as well as gender equality, diversity, equity and inclusion of people regardless of their abilities and conditions.