About Empresa confidencial
Empresa confidencial is more than a destination — it is a sanctuary where nature, community, and conscious living come together. Inspired by the island’s bohemian spirit, we blend hospitality with wellness, gastronomy, music, and culture to create meaningful and elevated experiences
Your Role:
As Guest Service Supervisor, you will support the management team in ensuring an exceptional guest journey from arrival to departure. You will oversee front-of-house guest interactions, coordinate service touchpoints, and ensure every guest feels welcomed, valued, and cared for. You will lead by example, guiding the Guest Service team and creating a warm, efficient, and inspiring atmosphere.
What you will do:
Supervise daily guest service operations and ensure smooth guest flow
Lead the Guest Service team by example during shifts
Ensure outstanding guest experience from arrival to departure
Handle guest requests, complaints, and feedback with empathy and professionalism
Coordinate with F&B;, Front Office, and other departments for seamless service
Support training and onboarding of Guest Service team members
Monitor service standards and assist in resolving operational challenges
Ensure reception and guest areas are clean, organized, and aligned with brand standards
Support reporting, scheduling, and operational procedures
Who we’re looking for:
Experienced hospitality professional in guest service, front office, or similar roles
Passionate about creating memorable guest experiences
Hands-on leader with a proactive and positive mindset
Strong communication and interpersonal skills
Highly organized with attention to detail
Able to perform under pressure in a fast-paced environment
Natural team leader with a guest-first attitude
Requirements:
Previous experience as Guest Service Supervisor or similar role in hospitality
Strong knowledge of guest service operations and standards
Proven leadership and team coordination skills
Ability to mu