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Empresa
Teamficient SAS
Descripción de la Empresa
TeamFicient se especializa en conectar organizaciones con el personal remoto ideal. Nuestro compromiso es ofrecer un trabajo remoto desde la comodidad del hogar, con todos los beneficios de ley y un excelente clima laboral.
Provincia
Barcelona
Localidad
Barcelona
Tipo de Contratación
Tiempo Completo
Descripción de la Plaza
Job Description: Customer Service
Company: TeamFicient (TF)
Position Type: Full-Time
Location: Remote
Salary Range: $800 - $1100 (Negotiable for highly experienced candidates)
Overview:
We are seeking a motivated and customer-focused individual to join our team as a Customer Service and Sales Representative. This role requires excellent communication, problem-solving, and sales skills. You will handle customer inquiries, provide product or service information, and identify sales opportunities to drive revenue growth.
Key Responsibilities:
1. Customer Support: Handle inquiries via phone, email, or chat; provide accurate product, service, and policy information; resolve complaints; process returns or exchanges.
2. Sales Support: Identify sales opportunities; cross-sell and upsell; meet or exceed sales goals and KPIs.
3. Product Knowledge: Maintain understanding of products and services; stay updated on new launches and promotions.
4. Order Processing: Process orders, returns, and exchanges; ensure timely follow-up.
5. Collaboration: Work with sales, marketing, and operations teams; provide feedback to management.
Requirements:
* Proven experience in customer service, sales, or related roles.
* Strong verbal and written communication skills.
* Ability to build empathy and deliver excellent service.
* Sales-oriented mindset; ability to identify opportunities.
* Proficiency in CRM and office tools (Microsoft Office, Google Workspace).
* Ability to work in a fast-paced environment, multitask, and manage time effectively.
* Strong attention to detail and problem-solving skills.
Qualifications:
* Experience in remote customer service or sales environment.
* English level C1-C2 required.
Benefits:
* Competitive salary and bonuses based on performance.
* Health and wellness benefits.
* Flexible remote work options.
* Opportunities for career growth and development.
* Inclusive and supportive company culture.
This position is ideal for proactive individuals who enjoy providing high-quality customer service and achieving sales goals. If you are passionate about helping others and possess sales skills, we want to hear from you
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