Customer Engagement Specialist Job DescriptionWe are seeking a highly skilled and enthusiastic Customer Engagement Specialist to join our team.
As a key member of our customer support team, you will be responsible for providing exceptional customer service via live chat, ensuring a safe, fun, and interactive environment for our players.Key Responsibilities:- Engage with players in real-time to create a welcoming and enjoyable community atmosphere.- Moderate chat rooms to maintain compliance with community guidelines and responsible gaming policies.- Provide timely and effective customer support, resolving player queries and escalating issues as necessary.- Encourage participation in games, promotions, and events through positive interaction and engagement.- Monitor and report player feedback, technical issues, or unusual activity to relevant teams.Requirements:- Previous experience in customer service, community management, or hospitality is an advantage.- Excellent written and verbal communication skills, with fluency in Spanish and English.- Confident and engaging personality with the ability to build rapport quickly.- Comfortable working in a regulated online gambling environment.
Required Skill Profession
Hospitality