Client Success Partner - Mid Market
360Learning
As a Client Success Partner (CSP), you will support our clients in their digital training strategy through the 360Learning platform. You will be responsible for:
Ensuring the renewal of contracts by coordinating the different resources (technical, educational, etc.) made available
Ensuring the business impact of our solution in accordance with the objectives set by our clients
Ensuring the renewal or signing of new contracts for accounts listed in your portfolio
Managing a portfolio of clients in a high-touch and low-touch mode
Your role plays a key part in the customer success team. You are responsible for the development of the relationship with your clients.
Within one month, you will:
Master our product and Convexity corporate culture
Familiarize yourself with the processes and tools used by our Client Success Partner (CSP) team
Participate in your first customer meetings with other CSPs from the team
Within three months, you will:
Take over a portfolio of existing customers
Start new projects with prospects and clients
Within six months you will:
Define the learning transformation roadmap with the client and identify the resources needed to achieve them
Define a retro-planning of the initiatives on the solution and vouch for it
Identify and document customer use‐cases
Develop a relationship of trust between the client and 360Learning, particularly by having direct contact with top management teams
Work with the Account Managers to identify new project opportunities to develop the account
Within twelve months, you will:
Reduce churn by identifying customers at risk and implementing a remedial action plan
Identify strong leaders within the client's team
Develop and share good business practices with the entire Client Success team
The Skills Set
First experience in a Client Success Partner or Customer Success Manager position (1‐2 years)
Experience of delivering a business review, managing warning situations and onboarding clients
Previous experience in the SaaS B2B industry is a plus
Keen interest for the digital industry, education and e‐learning in particular
Ability to interpret data and identify trends
Excellent interpersonal and communication skills
Fluent French, and excellent English proficiency (B2 minimum)
What We Offer
Compensation: Package includes base salary and a variable component
Benefits: Work From Home allowance, social security, health insurance, unemployment insurance, common contingency, salary guarantee fund. Leave requests are subject to local policies.
Balance: Flexible hours, Total work from home possible anywhere in Spain
Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity.
Corporate Social Responsibility: Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter
Culture: A framework that will help you make an impact - envision our way of working and our Convexity Culture: https://bit.ly/Convexity_360L & find out more about the teams, product and processes https://bit.ly/42H1ggC
The Interview Process
Phone Screen with our Talent Acquisition Manager
Discovery Meeting with a Client Success Partner from the team
Case Study with a Client Success Partner and Head of Customer Success
Clarification Meeting with a Customer Success Coach
Culture Fit Meeting with our Director of Customer Success
Offer
⇾ Get ready using our Knowledge Base: https://bit.ly/42H1ggC
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