The Reservations agent and Groups Executive with Germany supports the strategic plans and objectives o and delivery. The function should be supportive, hands-on, methodical, and business focused;
creating memorable moments for our guests, taking ownership for assigned activities whilst collaborating closely with their immediate report, colleagues, and key business partners to deliver quality results.The job incumbent acts as an ambassador for the brand, reflecting the company culture and values. All work is carried out in accordance with company corporate policies, procedures and service concepts according to local requirements and regulations.Roles/ResponsibilitiesEnsures all enquiries are answered to Generator standard within the agreed time frame, where all aspects of the client and guest experience are delivered to the highest levels, ensuring company standards and usage of dedicated systems and equipment are attained and adhered to.Completes the agreed groups process from enquiry through to final invoicing, ensuring that all Generator tools are used to maximize revenue and conversion, and sales and upselling opportunities.Handles all signed contracts by discussing all details with the contract partner, requests rooming lists and other arrival information, as well as distributes all details to the relevant hotel stakeholders and keeps the groups booking up to date.Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner.Gets knowledge of Generator brands and the specifics of hotels to better serve the customer during booking and delivery process.Supports and delivers on the strategies and objectives of the department, taking ownership for assigned areas of responsibility.Develops and builds own skills, knowledge and experience at every opportunity within the department, which aligns with the culture of growth, development and performance expected by the company.Collaborates with colleagues to maximize client and guest satisfaction, delivering a positive and responsive approach to enquiries and problem resolution.Provides detailed communication lines between the Hotel team, and other stakeholders included in process.Builds and maintains effective working relationships, communicating with key stakeholders whilst promoting the company culture and values.Ensures adherence to all legislation where due diligence requirements and best practice activities are planned, delivered, and documented, for internal and external audit, performing follow-up as required.Reports to work on time, justifies all absences in a timely manner, and adheres to the downtime as stated on the job offer.Complies with local labor laws and regulations, and trade agreement.
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