MISION
WHAT IS THE TASK OF A DCS?
A DCS is the main point of contact between the client and ROIBACK. Their main task is to increase sales for each client in their portfolio by optimizing online marketing for each direct channel and advising on new online marketing trends, competitiveness, and profitability. Providing high-quality service, managing issues promptly and accurately as per the service agreement with ROIBACK, is essential.
POSITION
WHAT ARE THE FUNCTIONS OF A DCS?
* Manage the accounts of assigned clients, ensuring targets are met.
* Help define sales and service quality targets.
* Monitor account performance and implement action plans to maximize revenue through the direct channel, reporting progress regularly.
* Advise on and develop online marketing strategies, including promotional campaigns, email marketing, SEM, and membership initiatives, to maximize ROI.
* Recommend pricing and revenue management improvements for the direct channel.
* Implement new value-added products offered by ROIBACK.
* Address client needs related to marketing changes, coordinating with relevant departments for resolution.
* Maintain client loyalty through regular contact, calls, and on-site visits, assessing progress and needs.
PROFILE
WHAT CHARACTERISTICS DOES A DCS NEED TO HAVE?
* Analytical and rigorous, with careful analysis of KPIs such as sales, traffic, and market trends to identify causes and opportunities.
* Knowledgeable about the client’s product or hotel to propose impactful direct channel actions.
* Commercial-minded and proactive, with the ability to organize and prioritize daily tasks profitably.
* Interested in becoming an expert, with a passion for online marketing tools, industry trends, and ROIBACK’s products and tools, including the ability to educate clients on their use.
At ROIBACK - HBX Group, we value diversity as a driver of innovation and believe it enhances the travel industry. We are committed to fostering an inclusive workplace where everyone is valued and respected, embracing diverse backgrounds, perspectives, and talents. Join us and contribute to a team where diversity and equal opportunity truly matter.
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