At Factorial, we're looking for a new Account Manager for the Spanish Market to help us elevate the company to the next level.
Are you ready to take on this challenge?
The RoleWe are seeking an Account Manager for the Spanish Market to join our Customer Experience team.
Your main responsibilities will include acting as a consultant for existing customers, increasing client satisfaction, retaining a specific portfolio of clients, building long-term relationships, understanding their processes and challenges, and identifying opportunities for product improvements and upselling.
Key Responsibilities:Establish strong client relationships and understand their needs through regular video calls, providing updates and engagement.Serve as the primary contact for clients' needs and goals related to their experience.Identify upselling opportunities to enhance client satisfaction and add value to their business.Proactively analyze your portfolio to inform decision-making and develop action plans for each client.Recognize trends and potential issues, reporting them proactively and helping to improve customer journeys and our product.Collaborate with teams such as Sales, CX, Product, Engineering, and Finance to meet company goals.Demonstrate strategic thinking and excellent organizational skills.Be comfortable with technology and data analysis.Minimum of 1 year experience managing B2B customer portfolios; SaaS experience is a plus.Excellent communication skills and empathy.Ability to multitask, solve problems, and work effectively in a team.Proactive attitude with a willingness to suggest new ideas.Experience handling churn cases and upselling.Experience working with KPIs.Proficiency in Spanish and professional English is required.Employee Benefits:High-growth, multicultural, and friendly environment.Ongoing training and personal development.Health benefits with Gympass (gyms, pools, outdoor classes).Expense savings with Cobee.Language courses through Yolk Academy.Enhanced salary with Payflow.Office Perks:Organic breakfast at the office.Discounts on Nora and Apetit sushi.Free coffee and tea.About UsFactorial is a fast-growing all-in-one HR software company founded in 2016.
Our mission is to help SMEs automate HR workflows, centralize people data, and enable better business decisions.
We serve thousands of customers across more than 60 countries and industries, with a diverse team of over 900 employees in Barcelona, Brazil, Mexico, and the USA.
Our Values:Ownership: We take responsibility for every project and make decisions without excuses.Learning and Sharing: We are committed to daily learning and sharing knowledge.Partnership: We trust each other and make decisions collaboratively.Fast Growth: We act quickly and learn from our mistakes.Wanna learn more about us?
Check our website
J-18808-Ljbffr
#J-18808-Ljbffr