Overview
Network Engineer – part of the Technical Service team to provide comprehensive technical support to NEXTracker’s European customers. The role focuses on ensuring communication, connectivity, and cyber-security of customers' power plants with Nextracker's secure data centers.
The selected candidate should have a customer-oriented mindset with at least three years of experience in a similar role and a proactive attitude to support NEXTracker’s existing fleet and rapid expansion.
Responsibilities
* Play an essential role within the Technical Support team on the Nextracker asset management.
* Core responsibilities include:
* Support remote installation, commissioning, and monitoring of the world’s largest installed base of single-axis solar panel trackers.
* Establish remote data feeds from the customer’s power plants to Nextracker's secure data centers for new and existing customers.
* Collaborate with Engineering and IT specialists to design connection solutions and facilitate secure use of these systems, including:
o Configure and maintain network communications between Nextracker and our global customers in a cyber-secure manner
o Configure and customize networking equipment with customer-specific and Nextracker information
o Configure and ensure adequate function of Nextracker's data hubs
o Troubleshoot connectivity issues in a timely manner
o Provide follow-up and technical support to customers using the Nextracker ticketing system
* Software configuration and deployment of the proprietary monitoring tool
* Own firmware versions, releases, deployment, and interaction with the development team
* Other responsibilities within the technical service team include solving assigned issues, providing best-in-class support (remote assistance, troubleshooting, firmware updates, training, and warranty claims resolution), among others.
Qualifications
* Bachelor's degree in Network and Telecommunications Engineering, Computer Engineering, Systems Analysis, or Information Systems
* CCNA or Network+ certification
* More than 3 years of experience in building and maintaining computer networks, including:
o Configuration and troubleshooting of TCP/IP networks, Firewalls, and VPN Tunnels
o Knowledge of ACL configuration and validating ports and services affecting communication between endpoints
* Awareness of network security concepts and practices (Cybersecurity)
* Knowledge of Modbus & OPC Protocol
* Customer-oriented experience
* Excellent verbal and written communication skills
* Experience with Windows, Linux (bash and command line), and OS
* Familiarity with computer hardware and BIOS
* Experience using Wireshark to capture packets and validate traffic flows
* Experience with Microsoft Office products
* Some travel may be required
* Fluent in English and Spanish. Other European languages are a plus
Additional Knowledge
* Microsoft certifications
* Experience in Solar Energy
Why Join Us
* Contribute to advancing renewable energy on a global scale
* Work in a dynamic, innovative, and supportive environment
* Collaborate with leading experts in solar and network technologies
* Grow professionally through continuous learning and development
At Nextracker, sustainability is a core part of our business, values and operations. Our sustainability efforts are based on five cornerstones: People, Community, Environment, Innovation, and Integrity. We are creative, collaborative and passionate problem-solvers from diverse backgrounds, driven by our shared mission to provide smart solar and software solutions and to mitigate climate change for future generations.
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