Would you like to shape the future of Allianz customer Service worldwide?
CCS stands for Contact Center Services, our main goal is to deliver a telephony system and add-ons services to Allianz contact Centers around the globe.
The Project Manager is responsible for :
* Managing the assigned project(s), in charge for management of setup, control of the project business case, creation and management of specifications.
* Management of design- and development phases as well as the test- and rollout plans.
* Tracking project milestones to ensure they are finished in quality, time, and budget.
* Ensuring project progress related to project scope, plan, and level of risk.
* Measuring project progress (such as various baselines, cost burndown, schedules, workflow progress data, etc.) and reporting the project status and other project-specific information to stakeholders.
You Will :
* Track progress and review project tasks to ensure deadlines are met.
* Assess project issues and identify solutions to meet productivity, quality, and customer goals.
* Proactively report project status, issues, and risks to management.
* Follow and enforce project policies, procedures, and methodologies.
* Conduct regular status meetings with all stakeholders, keeping the stakeholders’ needs and requirements continuously in view.
* Work collaboratively with development and support staff to maintain thorough knowledge of product capabilities and to ensure that all communications between stakeholders are precise.
* Plan, schedule, monitor, and manage the design, implementation, testing, and building process of the Contact Center services.
* Create and maintain project documents outlined in project rules and project description such as the project charter, project milestone plan, regular project reports, milestone documents, risk management analysis, etc. and ensure the release of these documents to the correct audience.
* Check Contact Center service implementation upon finalization against agreed upon specifications and ensure that it meets all objectives, security policies, performance, and quality standards required.
* Coordinate user acceptance testing with business partners and service suppliers.
* Support Allianz Technology Project Assurance activities.
* Organize handover to operations team as well as for business stakeholders.
Your Skills :
* Experience in working with international teams in a multicultural environment.
* Experience in complex technical solutions.
* Minimum of 5 years’ experience as Project Manager.
* Proven PMI, IPMA, or PRINCE2 experience.
* ITIL V4 or higher experience.
* Agile certificate or experience.
* Willingness to travel internationally up to 30%.
We offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working including up to 25 days per year working from abroad.
We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program, and multiple employee discounts (details vary by location).
From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery, and empowerment are fostered.
Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can teach.
About Allianz Technology :
Allianz Technology is the global IT service provider for Allianz and delivers IT solutions that drive the digitalization of the Group. With more than 12,000 employees located in 51 countries around the globe, Allianz Technology works together with other Allianz entities in pioneering the digitalization of the financial services industry.
We oversee the full digitalization spectrum – from one of the industry’s largest IT infrastructure projects that includes data centers, networking, and security, to application platforms that span from workplace services to digital interaction. In short, we deliver full-scale, end-to-end IT solutions for Allianz in the digital age.
Diversity of minds is an integral part of Allianz’ company culture. One means to achieve diverse teams is a regular rotation of Allianz Executive employees across functions, Allianz entities, and geographies. Therefore, the company expects from its employees a general openness and a high motivation to regularly change positions and collect experiences across Allianz Group.
D&I statement :
Allianz Technology is proud to be an equal opportunity employer encouraging diversity in the working environment. We are interested in your strengths and experience. We welcome all applications from all people regardless of gender identity and / or expression, sexual orientation, ethnicity and cultural background, age, nationality, religion, disability, or philosophy of life.
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