Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible.Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.No matter what moment of life we are in, we are DIVERSE in age, gender, nationality, family… we have been certified in Diversity and as an ETHICAL company more than 9 years in a rowIt doesn't matter if you are living your growth stage in life, LEARNING and TRAINING at all hours or if you need to consolidate yourself and appreciate FLEXIBILITY, CONCILIATION and tax and social BENEFITS to combine your personal and professional life. What really matters is that you can feel that you are WHERE YOU SHOULD BE to get the future you want.What will you do in the project? SERVICE ENGINEER L2 y L3We are seeking a highly experienced Service Engineer L3 to join our service operations team. This role is intended for senior professionals with deep expertise in troubleshooting complex online and distributed systems, combined with strong leadership and operational excellence capabilities.As an L3 engineer, you will lead the resolution of critical incidents, drive root cause analysis at scale, and actively contribute to service reliability, automation, and strategic improvements. You will also play a key role in guiding L1 engineers while remaining hands-on when required.The position requires shift work and on-call duties as part of a continuous operations model. Key Responsibilities Lead the resolution of complex and high-impact incidents in distributed and online service environmentsPerform deep-dive diagnosis and advanced debugging of critical issuesAct as the escalation point for L1, providing technical guidance and leadershipDrive and oversee root cause analysis (RCA) and