Mercier Consultancy MD is thrilled to announce an opportunity for Dutch Speaking Customer Care Representatives for a prestigious high-end domestic appliances company! Join our team in Greece, where you will have the chance to provide exceptional service and support to customers who appreciate luxury and quality in their home appliances. If you're dedicated to delivering a superior customer experience, we would love to have you on board!
Key Responsibilities
* Provide outstanding customer service in Dutch via phone, email, and chat for inquiries related to high-end domestic appliances
* Assist customers with product information, order management, warranty claims, and troubleshooting issues
* Collaborate with internal teams to ensure timely resolution of customer inquiries and concerns
* Document customer interactions accurately in our CRM system for tracking and follow-up
* Gather customer feedback to continuously improve service offerings and enhance customer satisfaction
* Stay knowledgeable about the latest product features, promotions, and company policies to provide informed assistance to customers
Requirements
* Fluency in Dutch (both written and spoken) is essential; proficiency in English is advantageous
* Previous experience in customer service, ideally within the high-end retail or appliance sector, is preferred
* Excellent communication and interpersonal skills focused on providing a high level of customer satisfaction
* Strong multitasking abilities and the capability to work effectively in a fast-paced environment
* Attention to detail and strong problem-solving skills
* Familiarity with CRM systems and high-end product knowledge is an advantage
* Willingness to relocate to Greece and immerse yourself in a vibrant cultural experience!
Benefits
* Competitive Monthly Salary
* 2 Extra Salaries Per Year
* Fully Paid Relocation Package
* Fully Paid Training
* Health Insurance
* And Much More..
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