As Field Service Engineer based in Barcelona reporting to the FSE Regional Manager you will manage the Customer Service of systems both remotely and physically (systems, preventive or curative maintenance, upgrades) in compliance with procedures.
What will be your mission in bioMérieux?
-Organize the activity: preventive and curative maintenance, response timed, administrative management (field reports memo, business expenses, field reports memo, leaves agenda, activity reports...).
-Manage spare parts inventory in relation to the Specialist, in accordance with the recommendations.
-Actively participate on the Account team to gain and retain customers while improving customer satisfaction
-Contribute to the action plan definition to the solving of breakdown with Service Engineer or field application specialist, pilot transversal mission in the long run.
-Bring technical support to colleagues on systems on which the person has experience and competence.
-Evolve as a referent in at least one « strategic » range and able to advise teams before sale or system engineers on solutions or highly technical ranges.
-Be able to support other field and remote service teams across Iberia Cluster.
*Role-based in Barcelona with availability to travel throughout the Iberian Peninsula and abroad for training or specific projects.
*Be part of the on-duty calls team during the after hours service (weekends and/or local or national holidays)