The purpose of our Key Account Manager role is to drive business development and growth opportunities through dedicated customer-centric service delivery. You will be responsible for maintaining a holistic and continuous focus on service excellence; and will be accountable for identifying and nurturing business development opportunities with existing Key Client/s.
Responsibilities include:
o Development and implement a customer-centric business development strategy
o Set ambitious objectives and drive results through effective teamwork ensuring achievement of KPIs
o Lead the service team in delivering excellence in customer-centric service
o Commercial awareness: Revenue management and forecasting on a regular basis (weekly, monthly and quarterly)
o Develop and cultivate productive relationships with key stakeholders in the Business and act as the key point of contact for all customer related queries
o Identify and expedite opportunities to up/cross-sell new solutions; seek opportunities to enhance the value proposition and drive revenue/margin realization
o Continually assess the market/industry remaining vigilant for insights and opportunities that enable us to act fast and offer proactive solutions
o Collaborate with internal teams (Marketing, Product, Content) to design and implement differentiated and profitable solutions
o Effectively collaborating with internal and external customers on business-related support activities for troubleshooting/Issue resolution
o Act as a Brand Ambassador and represent the company at community events and other business-related meetings, promoting the company products and services
Requirements
About You
The ideal candidate has exceptionally high ownership, excellent critical thinking skills, and the ability to work with agility in a fast-paced environment. They would also be insanely focused on demonstrating excellence in service delivery and problem-solving; breaking down complex information into understandable and actionable items.
* Proven track record as Key Account Manager (ideally within a Technology Content & Information service provider)
* Excellent knowledge of the Telecom Operator landscape, especially in Spanish markets
* Strong communication skills with a client-centric approach to solution-selling
* Ability to influence and persuasively articulate a value proposition
* A proven track record of structuring and managing complex negotiations to successful closure and execution
* Strong analytical skills and previous experience with revenue forecasting
* Fluent in English and Spanish – French would be a plus
* Ability to travel regionally and internationally on a regular basis.
Benefits
* Health Insurance
* Annual Bonus
* Paid time off
* Flat hierarchies and short decision-making paths
* Cooperation in a highly motivated, young, international team spread across 3 continents
* An attractive location in a creative and modern office in Madrid