At TP we do business with people, for people. We want our employees to be inspired and motivated. Our main goal is to make them proud to belong to Teleperformance through job satisfaction and a great work environment.Responsibilities- Handle incoming calls and provide excellent customer service- Assist customers with inquiries, issues, and complaints- Provide accurate and timely information- Follow company guidelines and procedures- Work effectively as part of a teamRequirements- Polish:
C2 level- Good fluency in English- Previous customer service experience preferred- Excellent communication skills- Ability to work night shift hours- Strong problem-solving skills- Ability to work effectively in a team environmentDesirable Skills- Process Excellence:
Systematically improving organizational processes to enhance efficiency, effectiveness, and quality- Collaboration:
Working effectively with others, sharing ideas and resources to achieve common goals- Communication:
Exchanging information, ideas, and messages between individuals or groups through various channels and mediums.- Emotional Intelligence:
Understanding and managing one's own emotions and the emotions of others to foster positive relationships and enhance the impact of actions- Open Mindedness:
Considering and appreciating diverse perspectives and ideas, fostering collaboration- Critical Thinking:
Evaluating information and arguments, leading to informed and effective decisions based on data insights- Solution Orientation:
Approaching problems and challenges with a focus on finding practical and effective solutions- Entrepreneurship:
Having a mindset characterized by innovation, creativity, risk-taking, and a proactive approach to problem-solving and opportunity identificationBenefitsWhat we offer- 38.5 hours/week. Day schedules between 10:
00 - 18:
00 pm, from Monday to Sunday- Salary:
€18.756 gross/year - Temporary contract- Individual career paths to grow within the project- We are one of the world's largest provider of contact center services- Engage in an excellent work environment and team building activities.- Dynamic and international environment