Omega CRM Consulting is seeking a Business Analyst / Project Manager to collaborate with one of the top 15 global pharmaceutical companies.
Responsibilities:
* Optimize service operations processes and supporting systems to reduce workload, enhance reporting/forecasting transparency, and track SLAs.
* Manage project scope, timelines, and communications as a project manager.
* Work with service owners, product owners, and delivery teams to identify requirements and ensure project objectives are met.
* Manage operational tasks for the Service Operations Platforms.
* Support daily operations of the Service Operations Platforms.
* Assist in onboarding and training for Production Partners.
Experience:
* Experience in Project Management and Business Analysis within the IT sector.
* Knowledge of service operations processes, including global, customer-centric scenarios, process mapping, and requirements gathering.
* Experience with service operation tools like JIRA and ServiceNow.
* Experience working in SCRUM environments.
* Strong analytical and problem-solving skills.
* Experience with LMS platforms is a plus.
What We Offer:
* Permanent contract.
* Flexible schedule to balance professional and personal life.
* Training & certifications with official recognition from our partners.
* Home office options.
* Flexible benefits (public transport tickets, meal vouchers, etc.).
* Health insurance.
* Our commitment to social responsibility through Omega in Action.
About Us:
We are a global digital company dedicated to enhancing the business experience (BX) of our clients through technology and data-driven solutions in Customer Omnichannel Experiences, including Customer Services, eCommerce, Analytics, and Marketing. Serving clients across retail, life sciences, manufacturing, education, non-profit, and NGOs, we are a top Salesforce partner in Europe with over 530 team members from 24 nationalities in Spain and France. Our culture emphasizes collaboration, innovation, and the well-being of our team, guided by our core values of talent, flexibility, commitment, and innovation.
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