Shiji is a global technology company dedicated to providing innovative solutions for the hospitality industry, ensuring seamless operations for hoteliers day and night.
Built on the Shiji Platform—the only truly global hotel technology platform—Shiji’s cloud-based portfolio includes Property Management System, Point-of-Sale, guest engagement, distribution, payments, and data intelligence solutions for over 91,000 hotels worldwide, including the largest chains.
The best hotels run on Shiji—day and night.
Job Description
We are currently looking for a young minded, vibrant, high-energy, proactive and detail-oriented Training & Implementation specialist, with experience in Customer Success, support, trainings and the ability to analyze customer behavior metrics to recommend key actions within their organization to increase the adoption of ReviewPro.
What You'll Do
* Primary point of contact for our clients during the product implementation process.
* Manage end-to-end implementations of ReviewPro products, ensuring smooth onboarding through effective project management.
* Build trusted advisor relationships with clients and monitor onboarding progress to resolve outstanding items.
* Deliver client training on the ReviewPro platform and hospitality best practices in multiple languages.
* Drive adoption and engagement with ReviewPro features through proactive client communication (phone, email, etc.).
* Monitor client health and satisfaction, collaborating with the Customer Success team to resolve bugs and issues.
* Identify upsell and cross-sell opportunities while driving agreed outcomes for customers.
Qualifications
* Fluency in English, Spanish and one additional language (Italian, Portuguese, French or German)
* Empathetic, people oriented, great relationship builder.
* Preferably, you have experience in customer support or customer success role.
* Preferably with experience in the Hospitality industry.
* Strong aptitude for technology.
* Results driven.
* Self-Starter.
* Hands-on attitude.
* Positive attitude, excellent listening and communication skills.
* High level of organizational skills with the ability to work well under pressure.
* Networking skills
Additional Information
* Challenging and creative technology environment with a great deal of freedom and responsibility.
* Growth and well-being through access to platforms like Pluralsight, GoodHabitz, and OpenUp.
* Flexible work schedule/hybrid working model.
* Free coffee, fresh fruit at the office.
* Brand new office located in the center of Barcelona.
* International team and fantastic work environment.
* Team building activities and charity donation programs.