Overview
Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company that provides branding and information solutions to optimize labor and supply chain efficiency, reduce waste, advance sustainability and transparency, and connect brands and consumers. Our products include labeling and functional materials, RFID inlays and tags, software applications that connect the physical and digital, and other solutions that enhance branded packaging and display information. We serve industries worldwide and employ approximately 35,000 employees in more than 50 countries. Our 2023 sales were $8.4 billion. Learning more at www.averydennison.com.
Avery Dennison is an equal opportunity employer. Please let us know if we can support you with reasonable accommodations throughout the application process by contacting our team via Requestaccomodation@eu.averydennison.com.
Job Description
This position is intended to be a hybrid role with responsibilities in inside sales and customer service management. Recruitment will only be open for internal candidates. This position will report directly to the Country Sales Manager Iberia and in the dotted line to the Customer Service Manager Western EU.
Activities and duties will vary depending upon functional area assigned. Activities may include, but are not limited to the following, and a great amount of flexibility and adaptability to business requirements is essential.
Responsibilities – Inside Sales Representative
* Sells company's products and services by calling prospective and established customers.
* Manages and responds to customer concerns and problems. May arrange and provide for shipment and demonstration of products by sales personnel.
* Maintains sales programs within assigned territory by keeping customers informed about available services, supplies, prices and new products.
* Responsible for meeting established sales quotas.
* Monitors competitive activity and trends within territory.
* May travel to customer locations to follow-up or to make presentations or perform demonstrations.
* Quote prices, terms, delivery dates based on product knowledge/company forecasts and inventory.
* Prepare reports to document activities/results. Prepare monthly sales reports for the management team.
* Work with the customer service team to coordinate sales activity and expedite order fulfilment.
* Investigate and help resolve customer concerns promptly.
* Assist with the overall Sales effort in meeting divisional objectives.
* Act as liaison to Field Sales staff; respond to requests for sales quotes and respond to customers.
* Identify and develop new and existing marketing opportunities through mailings, research, cold calling and trade show leads.
* Occasional travel with Field Sales staff, trade shows and sales meetings.
* May collect information from customers and apply standard methods to provide a ROI analysis to customers.
Responsibilities – Customer Service Representative
* Order Management: Provide responsive and accurate order-entry service to customers by phone, fax, web and email; provide a responsive order amendment, tracking and resolution service.
* Enquiry Handling: Manage after sales support and troubleshooting; handle a wide range of customer enquiries; communicate with manufacturing locations on service performance, quality, capacity and stock.
* Account Management: Monitor existing business, identify and follow-up on fluctuations in demand with customers, forecast volume changes by product/customer into supply chain, quote prices against given guidelines and maintain customer price-books.
* First Line Technical Support: Assist customers with product questions and resources; provide product and application recommendations and basic technical support as applicable to experience level.
Qualifications
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* High School Diploma required; Bachelor’s degree preferred.
* Previous experience in a customer service or sales administration role. Strong communication, listening and negotiation skills.
* Ability to prioritize multiple tasks and meet deadlines.
* Good customer service skills.
* Good knowledge of selling techniques and negotiation.
* Proficiency in English.
Additional Information
* We offer: structured integration and development of your skills; competitive remuneration; flexibility in the workplace; development opportunities including internationally.
Diversity & Inclusion information is available on the Avery Dennison website; inquiries about diversity and inclusion can be considered as part of the application process.
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