This role is open to Junior and Mid-level candidates.About usAtento is one of the top 5 global providers of customer relationship management and business process outsourcing (CRM/BPO) services and the leader in Latin America. We are leading a Business Transformation Outsourcing (BTO) process, combining advanced technology with the human touch to revolutionize the customer experience (CX) between brands and consumers worldwide. We are present in 17 countries and have more than 110,000 employees in over 100 customer relationship centers around the world, serving more than 400 clients.About the teamWe're building a new CX Strategy Consulting team at Atento to help our clients reimagine the User Experience of their customers.This new CX Strategy Consulting team will be responsible for deeply understanding the clients' needs and then crafting a holistic, end to end, tech enabled CX solution to ensure our clients are able to deliver best-in-class customer experiences.You'll be working in a cross-functional team with CX Business Consultants, CX Design Consultants, and CX Architecture Consultants to build custom CX solutions for our clients, and internally you will be championing Atento’s shift from call center solutions to a tech driven holistic CX solutions provider.About the jobAs a Junior CX Business Consultant, you will drive the development and implementation of customer-centric strategies that align with client business objectives. You will conduct thorough market research, craft compelling business cases, and present strategic proposals to client stakeholders—including C-level executives—to transform their customer experiences. Your role also includes closely collaborating with internal teams (e.g., technology and design) to ensure that solutions are both innovative and feasible.Key ResponsibilitiesStrategy Development: Create comprehensive CX strategies informed by market analysis, customer insights, and business goals.Business Case Creation: Develop and present data-driven justifications for CX transformation investments, measuring ROI and long-term benefits.Client Engagement & Facilitation: Lead workshops, discovery sessions, and strategic discussions with clients (including board-level presentations).Market Research & Benchmarking: Analyze trends, competition, and best practices to tailor CX solutions for industry-specific challenges.Cross-Functional Collaboration: Work with design teams to align strategic visions with customer journey maps, and with solutions architects to ensure strategies are technically viable.You're likely a good fit if you haveMinimum 2 years of experience in a management or strategy consulting role.Strategic thinking and analytical capabilitiesStrong workshop facilitation and presentation skillsHave experience creating or working with business casesHave some client-facing sales experienceExcellent communication and collaboration skillsTravel flexibility and willingness to meet clients onsiteFluent in English and SpanishWhat we offerExciting opportunity to build the latest tech solutions for the biggest companies in the worldPermanent ContractFull time job with hybrid modelFlexible scheduleCareer Opportunities (this team will grow and need leaders)If you are motivated by the challenge and want to be part of a team with impact, we are waiting for you!