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Business Analyst / Project Manager (Pharmaceutical sector), Santander
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Job Category:
Other
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EU work permit required:
Yes
Job Reference:
2685096004499275776324625
Job Views:
1
Posted:
23.07.2025
Expiry Date:
06.09.2025
Job Description:
Omega CRM Consulting is looking for a Business Analyst / Project Manager to collaborate with a top 15 global pharmaceutical company.
Responsibilities include:
* Optimizing service operations processes and supporting systems to reduce workload, enhance reporting/forecasting transparency, and track SLAs.
* Managing project scope, timelines, and communications as a project manager.
* Working with service owners, product owners, and delivery teams to identify requirements and ensure project objectives are met as a business analyst.
* Managing operational tasks for Service Ops Platforms.
* Supporting daily operations of the Service Ops Platforms.
* Supporting onboarding and training for Production Partners.
Experience required:
* Project Management and Business Analyst roles in the IT sector.
* Experience with service operations processes, process mapping, and requirements gathering.
* Experience with service operation tools like JIRA and ServiceNow.
* Experience working in SCRUM environments.
* Excellent analytical and problem-solving skills.
* Experience with LMS platforms is a plus.
What we offer:
* Permanent contract.
* Flexible schedule to balance professional and personal life.
* Training & certifications with official recognition from our partners.
* Home office options.
* Flexible benefits such as public transport tickets and meal vouchers.
* Health insurance.
* Our commitment to social responsibility through Omega in Action.
About us:
We are a global digital company focused on transforming customer experiences through technology and data. Our solutions span Customer Services, eCommerce, Analytics, and Marketing across various industries including Retail, Life Sciences, Manufacturing, Education, Non-Profit, and NGOs. As a top Salesforce partner in Europe, our team of over 530 professionals from 24 nationalities is dedicated to innovation, collaboration, and excellence. We prioritize team well-being and foster a culture rooted in talent, flexibility, commitment, and innovation.
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