1. Role Objective
Si le interesa solicitar este empleo, por favor, asegúrese de cumplir los siguientes requisitos que se enumeran a continuación.
Lead the luxury boutique in Puerto Banús, ensuring an exceptional client experience, team development, and achievement of commercial and operational objectives.
2. Key Responsibilities
Team Leadership & Development
* Recruit, train, motivate, and develop the sales team.
* Set individual and team goals, monitor performance, and provide feedback.
* Foster a positive, high-standard work environment focused on luxury service and excellence.
* Identify training needs and promote continuous improvement.
Client Relationship Management
* Act as a brand ambassador, representing the boutique and the luxury universe.
* Build and maintain strong relationships with VIP and repeat clients.
* Implement clienteling and CRM strategies to enhance loyalty.
* Ensure the highest standards of service and client experience at all times.
Commercial & Operational Management
* Achieve and exceed sales, margin, and profitability targets.
* Analyze KPIs, identify opportunities, and develop action plans.
* Oversee visual merchandising and ensure the boutique reflects the brand's image.
* Manage inventory, stock reception, and overall stock control.
* Ensure compliance with operational and administrative procedures.
Administration & Reporting
* Prepare sales and operational reports for regional or central management.
* Manage budgets, costs, and resource optimization.
* Ensure inventory integrity, security, and compliance with internal policies.
3. Profile & Requirements
* 7–10 years of retail experience, preferably in fashion or luxury.
* Minimum 3 years in a boutique management or team leadership role.
* Strong commercial skills and ability to analyze KPIs.
* Excellent leadership, communication, and team management skills.
* Proficient in CRM systems and retail digital tools.
* Fluent in English (additional languages are a plus)
* High client orientation, product sensitivity, and passion for the luxury sector.
* Ability to work in a dynamic environment with high-value clientele.
4. Key Competencies
* Inspirational leadership
* Results-oriented mindset
* Excellence in client service
* Commercial and strategic vision
* Strong organizational and time management skills
* Adaptability and proactive thinking
* Professionalism and discretion
5. Employment Terms
* Contract: Permanent.
* Compensation: Fixed salary + variable.
* Additional benefits. xohynlm
* Location: Puerto Banús (Marbella).