At Claire Joster, we specialize in selecting executive and middle management profiles for key functional areas, with a focus on talent recruitment aligned with our clients' values and culture.
Our client, a prominent money transfer company, is seeking to hire an IT Support Team Lead to provide first-level assistance to users within their EMEASA team. The main responsibilities include:
* Planning, organizing, and enhancing support for the company’s internal stores, both remotely and in person.
* Managing Active Directory: creating accounts, users, groups, and distribution lists.
* Supporting Exchange, Azure, and Office 365 applications, including email management.
* Providing support at the European level.
* Utilizing ticketing systems such as ManageEngine and Jira.
* Leading a technical team that supports over 120 group stores.
* Recognizing network devices (medium level), including routers, switches, and firewalls.
* Documenting incidents and problems in applications.
* Generating reports and conducting impact analyses.
* Working effectively in fast-paced environments and resolving complex problems.
The ideal candidate will have:
* 2-3 years of experience in team leadership.
* High proficiency in English.
* Qualifications in system administration and networking (e.g., ASIR, CISCO certifications preferred).
* Knowledge of infrastructure components (switches, routers, servers, workstations, printers).
* Understanding of microcomputing and networking, including TCP/IP.
* Experience with assembling telecom racks.
* Availability for on-duty support and overtime.
* Flexibility with time and a high willingness to travel.
What we offer:
* Indefinite contract.
* Hybrid teleworking model.
* Career growth within the company.
If you are passionate about innovation and fostering a positive work environment, we want to hear from you!
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